{
  "customer_inquiry": {
    "classification": "customer_inquiry",
    "confidence": 0.95,
    "action": "move_customer",
    "reasoning": "This is a known customer following up on an order. Should be routed to the Customers folder for response.",
    "priority": "normal",
    "requires_human_review": false,
    "tags": ["order-followup", "customer-service"]
  },
  "vendor_invoice": {
    "classification": "vendor_invoice",
    "confidence": 0.97,
    "action": "move_vendor",
    "reasoning": "Invoice from a known vendor with a specific invoice number and payment details. Route to Vendors folder.",
    "priority": "normal",
    "requires_human_review": true,
    "tags": ["invoice", "payment-due"]
  },
  "spam": {
    "classification": "spam",
    "confidence": 0.98,
    "action": "move_spam",
    "reasoning": "Classic spam characteristics: gift card offer, urgency language, unknown sender domain.",
    "priority": "low",
    "requires_human_review": false,
    "tags": ["gift-card-scam", "promotional"]
  },
  "phishing": {
    "classification": "phishing",
    "confidence": 0.96,
    "action": "move_spam",
    "reasoning": "Phishing attempt: impersonates Microsoft using a suspicious domain, requests credential verification.",
    "priority": "high",
    "requires_human_review": true,
    "tags": ["phishing", "credential-theft", "impersonation"]
  },
  "urgent": {
    "classification": "urgent_action_required",
    "confidence": 0.93,
    "action": "escalate",
    "reasoning": "Known customer reporting production system outage. Requires immediate human attention.",
    "priority": "urgent",
    "requires_human_review": true,
    "tags": ["production-outage", "customer-escalation"]
  },
  "low_confidence": {
    "classification": "unknown",
    "confidence": 0.45,
    "action": "move_review",
    "reasoning": "Cannot determine the nature of this email with sufficient confidence. Human review recommended.",
    "priority": "normal",
    "requires_human_review": true,
    "tags": []
  },
  "newsletter": {
    "classification": "newsletter",
    "confidence": 0.92,
    "action": "move_spam",
    "reasoning": "Unsolicited newsletter from an unknown sender. Contains unsubscribe link.",
    "priority": "low",
    "requires_human_review": false,
    "tags": ["newsletter", "marketing"]
  }
}