diff --git a/ondeck/src/app/(dashboard)/manager/page.tsx b/ondeck/src/app/(dashboard)/manager/page.tsx
index 1110f1c..87088d9 100644
--- a/ondeck/src/app/(dashboard)/manager/page.tsx
+++ b/ondeck/src/app/(dashboard)/manager/page.tsx
@@ -56,6 +56,7 @@ export default async function ManagerPage() {
           task: {
             clientId: { in: shapeClientIds },
             status: { notIn: ['COMPLETED', 'CANCELLED', 'NA'] },
+            NOT: { policy: { status: { in: ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken'] } } },
           }
         },
         select: {
diff --git a/ondeck/src/app/api/dashboard/workload/route.ts b/ondeck/src/app/api/dashboard/workload/route.ts
index 0098ca9..a8b0033 100644
--- a/ondeck/src/app/api/dashboard/workload/route.ts
+++ b/ondeck/src/app/api/dashboard/workload/route.ts
@@ -30,9 +30,12 @@ export async function GET(request: NextRequest) {
     })
     const shapeClientIds = shapeClients.map((c) => c.id)
 
-    // Base task filter — scoped to Shape clients only
+    const DEAD_POLICY_STATUSES = ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken']
+
+    // Base task filter — scoped to Shape clients only, excluding dead policies
     const deptTaskWhere = {
       clientId: { in: shapeClientIds },
+      NOT: { policy: { status: { in: DEAD_POLICY_STATUSES } } },
       ...(departmentFilter ? { department: departmentFilter.toUpperCase() as DepartmentType } : {}),
     }
 
diff --git a/ondeck/src/app/api/metrics/route.ts b/ondeck/src/app/api/metrics/route.ts
index 86a55e1..a726658 100644
--- a/ondeck/src/app/api/metrics/route.ts
+++ b/ondeck/src/app/api/metrics/route.ts
@@ -60,7 +60,7 @@ export async function GET(request: NextRequest) {
       prisma.task.count(),
       prisma.task.groupBy({ by: ['status'], _count: { id: true } }),
       prisma.task.groupBy({ by: ['department'], _count: { id: true } }),
-      prisma.task.count({ where: { dueDate: { lt: now }, status: { notIn: ['COMPLETED', 'NA', 'CANCELLED'] } } }),
+      prisma.task.count({ where: { dueDate: { lt: now }, status: { notIn: ['COMPLETED', 'NA', 'CANCELLED'] }, NOT: { policy: { status: { in: ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken'] } } } } }),
       prisma.task.count({ where: { createdAt: { gte: todayStart } } }),
       prisma.task.count({ where: { completedAt: { gte: todayStart } } }),
       prisma.task.count({ where: { createdAt: { gte: weekAgo } } }),
diff --git a/ondeck/src/app/api/tasks/route.ts b/ondeck/src/app/api/tasks/route.ts
index e3a6403..be2f3b9 100644
--- a/ondeck/src/app/api/tasks/route.ts
+++ b/ondeck/src/app/api/tasks/route.ts
@@ -36,18 +36,24 @@ export async function GET(request: NextRequest) {
             policy: { status: { in: ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken'] } },
           },
         },
-        // Exclude tasks on expired renewal groups
+        // Exclude tasks on expired renewal groups — but NEVER hide open tasks
         {
           OR: [
             { policyGroupId: null },
             { policyGroup: { renewalDate: { gte: cutoff } } },
+            { status: { notIn: ['COMPLETED', 'CANCELLED', 'NA'] } },
           ],
         },
-        // Exclude old non-terminal tasks
+        // Keep ALL open tasks regardless of age; only show terminal tasks completed/closed recently
         {
           OR: [
-            { dueDate: { gte: cutoff } },
-            { status: { in: ['COMPLETED', 'CANCELLED', 'NA'] } },
+            { status: { notIn: ['COMPLETED', 'CANCELLED', 'NA'] } },
+            {
+              AND: [
+                { status: { in: ['COMPLETED', 'CANCELLED', 'NA'] } },
+                { completedAt: { gte: cutoff } },
+              ],
+            },
           ],
         },
       ]