wulf-pulse/app/veeam-analysis/page.tsx

'use client';

import { useState, useEffect, useCallback, useRef } from 'react';
import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card';
import { Badge } from '@/components/ui/badge';
import { Button } from '@/components/ui/button';
import { Progress } from '@/components/ui/progress';
import { Skeleton } from '@/components/ui/skeleton';
import {
  Table,
  TableBody,
  TableCell,
  TableHead,
  TableHeader,
  TableRow,
} from '@/components/ui/table';
import {
  BarChart, Bar, XAxis, YAxis, Tooltip, ResponsiveContainer, Cell,
} from 'recharts';
import {
  Brain, Play, RefreshCw, CheckCircle2, AlertTriangle, Clock,
  WifiOff, ChevronDown, ChevronRight, Wrench, RotateCcw, Sparkles, Zap, BookOpen, GraduationCap,
} from 'lucide-react';

// ── Types ─────────────────────────────────────────────────────────────────────

interface Stats {
  total_analyzed: string;
  total_ytd: string;
  avg_hours: string;
  same_day_pct: string;
  preventable_pct: string;
  offline_pct: string;
  auto_resolved_pct: string;
}

interface CategoryRow   { problem_category: string; count: string; avg_hours: string; same_day_pct: string }
interface ResolutionRow { resolution_type: string; count: string }
interface SkillRow      { skill: string; count: string }
interface ComplexityRow { complexity: string; count: string }

interface AnalysisData {
  stats: Stats;
  by_category: CategoryRow[];
  by_resolution: ResolutionRow[];
  skills: SkillRow[];
  by_complexity: ComplexityRow[];
  tickets: TicketRow[];
  total: number;
  limit: number;
  page: number;
}

interface TicketRow {
  ticket_number: string;
  company_name: string | null;
  device_hostname: string | null;
  ticket_created_at: string | null;
  ticket_closed_at: string | null;
  same_day_close: boolean;
  hours_worked: string;
  problem_category: string;
  resolution_type: string;
  complexity: string;
  device_was_offline: boolean | null;
  backup_completed_before_tech: boolean | null;
  preventable: boolean | null;
  work_summary: string | null;
  recommended_procedure: string | null;
}

interface RunStatus {
  is_running: boolean;
  run_total: number;
  run_done: number;
  run_errors: number;
  total_analyzed: number;
  total_eligible: number;
  last_analyzed_at: string | null;
}

// ── Config ────────────────────────────────────────────────────────────────────

const CATEGORY_CFG: Record<string, { label: string; color: string }> = {
  device_offline: { label: 'Device Offline',  color: '#94a3b8' },
  agent_issue:    { label: 'Agent Issue',      color: '#f97316' },
  job_failed:     { label: 'Job Failed',       color: '#ef4444' },
  storage_issue:  { label: 'Storage Issue',    color: '#f59e0b' },
  network_issue:  { label: 'Network Issue',    color: '#3b82f6' },
  authentication: { label: 'Authentication',   color: '#8b5cf6' },
  software_error: { label: 'Software Error',   color: '#ec4899' },
  self_resolved:  { label: 'Self-Resolved',    color: '#22c55e' },
  configuration:  { label: 'Configuration',    color: '#06b6d4' },
  other:          { label: 'Other',            color: '#6b7280' },
};

const RESOLUTION_CFG: Record<string, string> = {
  no_action_needed:  'No Action Needed',
  device_powered_on: 'Device Powered On',
  backup_restarted:  'Backup Restarted',
  agent_reinstalled: 'Agent Reinstalled',
  storage_cleared:   'Storage Cleared',
  settings_updated:  'Settings Updated',
  escalated:         'Escalated',
  other:             'Other',
};

const COMPLEXITY_COLOR: Record<string, string> = {
  trivial: '#22c55e',
  low:     '#84cc16',
  medium:  '#f59e0b',
  high:    '#ef4444',
};

interface SummaryAnalysis {
  headline: string;
  key_findings: string[];
  issue_breakdown: { category: string; insight: string; sop: string }[];
  skills_assessment: string;
  quick_wins: string[];
  automation_opportunities: string;
  training_priority: string;
}

interface SummaryData {
  analysis: SummaryAnalysis;
  model: string;
  generated_at: string;
}

function catLabel(k: string) { return CATEGORY_CFG[k]?.label ?? k; }
function catColor(k: string) { return CATEGORY_CFG[k]?.color ?? '#6b7280'; }
function resLabel(k: string) { return RESOLUTION_CFG[k] ?? k; }

function timeAgo(d: string | null) {
  if (!d) return '—';
  const h = Math.floor((Date.now() - new Date(d).getTime()) / 3_600_000);
  if (h < 1)  return 'Just now';
  if (h < 24) return `${h}h ago`;
  return `${Math.floor(h / 24)}d ago`;
}

// ── Expandable ticket row ─────────────────────────────────────────────────────

function TicketRow({ t, categoryFilter, onFilter }: {
  t: TicketRow;
  categoryFilter: string;
  onFilter: (cat: string) => void;
}) {
  const [open, setOpen] = useState(false);
  const catCfg = CATEGORY_CFG[t.problem_category];

  return (
    <>
      <TableRow
        className="cursor-pointer text-xs align-middle"
        onClick={() => setOpen(o => !o)}
      >
        <TableCell className="w-6 pl-3">
          {open
            ? <ChevronDown className="h-3 w-3 text-muted-foreground" />
            : <ChevronRight className="h-3 w-3 text-muted-foreground" />}
        </TableCell>
        <TableCell className="num font-medium">{t.ticket_number}</TableCell>
        <TableCell className="max-w-[140px] truncate">{t.company_name ?? '—'}</TableCell>
        <TableCell className="num text-[11px]">{t.device_hostname ?? '—'}</TableCell>
        <TableCell>
          <Badge
            variant="outline"
            style={{ borderColor: catCfg?.color, color: catCfg?.color }}
            className="text-[10px] h-4 px-1.5 whitespace-nowrap"
          >
            {catLabel(t.problem_category)}
          </Badge>
        </TableCell>
        <TableCell className="text-muted-foreground">{resLabel(t.resolution_type)}</TableCell>
        <TableCell className="text-center">
          {t.same_day_close
            ? <CheckCircle2 className="h-3.5 w-3.5 text-emerald-500 mx-auto" />
            : <span className="text-muted-foreground">—</span>}
        </TableCell>
        <TableCell className="text-right num">{parseFloat(t.hours_worked).toFixed(2)}h</TableCell>
        <TableCell>
          <Badge
            variant="outline"
            style={{ borderColor: COMPLEXITY_COLOR[t.complexity] ?? '#6b7280', color: COMPLEXITY_COLOR[t.complexity] ?? '#6b7280' }}
            className="text-[10px] h-4 px-1.5"
          >
            {t.complexity}
          </Badge>
        </TableCell>
        <TableCell className="text-muted-foreground num">{timeAgo(t.ticket_created_at)}</TableCell>
      </TableRow>
      {open && (
        <TableRow className="bg-muted/5">
          <TableCell colSpan={10} className="px-8 pb-3 pt-2">
            <div className="grid grid-cols-2 gap-4 text-xs">
              <div className="space-y-1.5">
                {t.work_summary && (
                  <div>
                    <span className="text-muted-foreground uppercase tracking-wide text-[10px] font-medium">Summary</span>
                    <p className="mt-0.5">{t.work_summary}</p>
                  </div>
                )}
                <div className="flex flex-wrap gap-3 text-muted-foreground">
                  {t.device_was_offline != null && (
                    <span className="flex items-center gap-1">
                      <WifiOff className="h-3 w-3" />
                      {t.device_was_offline ? 'Device was offline' : 'Device was online'}
                    </span>
                  )}
                  {t.backup_completed_before_tech != null && (
                    <span className="flex items-center gap-1">
                      {t.backup_completed_before_tech
                        ? <><CheckCircle2 className="h-3 w-3 text-green-500" /> Backup auto-completed</>
                        : <><Wrench className="h-3 w-3" /> Tech action required</>}
                    </span>
                  )}
                  {t.preventable != null && (
                    <span className={t.preventable ? 'text-amber-500' : ''}>
                      {t.preventable ? '⚠ Preventable' : '✓ Not preventable'}
                    </span>
                  )}
                </div>
              </div>
              {t.recommended_procedure && (
                <div>
                  <span className="text-muted-foreground uppercase tracking-wide text-[10px] font-medium">Recommended SOP</span>
                  <p className="mt-0.5 text-muted-foreground italic">{t.recommended_procedure}</p>
                </div>
              )}
            </div>
          </TableCell>
        </TableRow>
      )}
    </>
  );
}

// ── Page ──────────────────────────────────────────────────────────────────────

export default function VeeamAnalysisPage() {
  const [data,   setData]   = useState<AnalysisData | null>(null);
  const [status, setStatus] = useState<RunStatus | null>(null);
  const [loading, setLoading] = useState(true);
  const [catFilter, setCatFilter] = useState('');
  const [page, setPage] = useState(1);
  const [summary, setSummary]           = useState<SummaryData | null>(null);
  const [summaryLoading, setSummaryLoading] = useState(false);
  const [summaryError, setSummaryError] = useState<string | null>(null);
  const pollRef = useRef<ReturnType<typeof setInterval> | null>(null);

  const fetchData = useCallback(async (cat = catFilter, p = page) => {
    const params = new URLSearchParams({ page: String(p) });
    if (cat) params.set('category', cat);
    const res = await fetch(`/api/veeam/ticket-analysis?${params}`);
    setData(await res.json());
    setLoading(false);
  }, [catFilter, page]);

  const fetchStatus = useCallback(async () => {
    const res = await fetch('/api/veeam/ticket-analysis/status');
    const s: RunStatus = await res.json();
    setStatus(s);
    return s;
  }, []);

  useEffect(() => { fetchData(); fetchStatus(); }, []);

  const startPolling = useCallback(() => {
    if (pollRef.current) return;
    pollRef.current = setInterval(async () => {
      const s = await fetchStatus();
      if (!s.is_running) {
        clearInterval(pollRef.current!);
        pollRef.current = null;
        fetchData();
      }
    }, 2000);
  }, [fetchStatus, fetchData]);

  useEffect(() => () => { if (pollRef.current) clearInterval(pollRef.current); }, []);

  const handleRun = async (reanalyze = false) => {
    const res = await fetch('/api/veeam/ticket-analysis/run', {
      method: 'POST',
      headers: { 'Content-Type': 'application/json' },
      body: JSON.stringify({ reanalyze }),
    });
    const json = await res.json();
    if (json.started) {
      await fetchStatus();
      startPolling();
    }
  };

  const handleSummary = async () => {
    setSummaryLoading(true);
    setSummaryError(null);
    try {
      const res = await fetch('/api/veeam/ticket-analysis/summary', { method: 'POST' });
      const json = await res.json();
      if (json.error) setSummaryError(json.raw ? `${json.error}\n\n${json.raw}` : json.error);
      else setSummary(json);
    } catch (e: any) {
      setSummaryError(e.message);
    } finally {
      setSummaryLoading(false);
    }
  };

  const handleCatFilter = (cat: string) => {
    const next = catFilter === cat ? '' : cat;
    setCatFilter(next);
    setPage(1);
    setLoading(true);
    fetchData(next, 1);
  };

  const totalPages = data ? Math.ceil(data.total / (data.limit ?? 50)) : 1;
  const runPct = status?.is_running && status.run_total > 0
    ? Math.round(100 * status.run_done / status.run_total)
    : null;

  return (
    <div className="container mx-auto px-6 py-6 space-y-6">
      {/* Header */}
      <div className="flex items-start justify-between">
        <div>
          <h1 className="text-2xl font-bold flex items-center gap-2">
            <Brain className="h-6 w-6" />
            Veeam Backup — Ticket Analysis
          </h1>
          <p className="text-sm text-muted-foreground mt-1">
            AI classification of YTD Veeam tickets to identify failure patterns, required skills, and SOP gaps.
          </p>
        </div>
        <div className="flex items-center gap-2">
          {status && !status.is_running && status.total_analyzed > 0 && (
            <Button variant="outline" size="sm" onClick={() => handleRun(true)}>
              <RotateCcw className="h-3.5 w-3.5 mr-1" />
              Re-analyze all
            </Button>
          )}
          <Button
            size="sm"
            onClick={() => handleRun(false)}
            disabled={status?.is_running}
          >
            {status?.is_running
              ? <><RefreshCw className="h-3.5 w-3.5 mr-1 animate-spin" />Running…</>
              : <><Play className="h-3.5 w-3.5 mr-1" />
                {status && status.total_analyzed < status.total_eligible ? 'Continue Analysis' : 'Run Analysis'}
              </>}
          </Button>
        </div>
      </div>

      {/* Progress bar */}
      {status?.is_running && runPct !== null && (
        <div className="space-y-1">
          <Progress value={runPct} className="h-2" />
          <p className="text-xs text-muted-foreground">
            {status.run_done} / {status.run_total} tickets analyzed
            {status.run_errors > 0 && ` · ${status.run_errors} errors`}
          </p>
        </div>
      )}

      {/* Status line */}
      {status && !status.is_running && (
        <p className="text-xs text-muted-foreground -mt-4">
          {status.total_analyzed} of {status.total_eligible} eligible tickets analyzed
          {status.last_analyzed_at && ` · Last run ${timeAgo(status.last_analyzed_at)}`}
          {status.total_eligible === 0 && ' — no Veeam tickets with time entries found YTD'}
        </p>
      )}

      {status?.total_analyzed === 0 && !status.is_running ? (
        <div className="rounded-md border border-dashed py-16 text-center text-muted-foreground">
          <Brain className="h-8 w-8 mx-auto mb-3 opacity-30" />
          <p className="text-sm">No analysis data yet.</p>
          <p className="text-xs mt-1">Click <strong>Run Analysis</strong> to classify {status.total_eligible} tickets with time entries.</p>
        </div>
      ) : (
        <>
          {/* Summary cards */}
          {loading && !data ? (
            <div className="grid gap-4 md:grid-cols-4">
              {[...Array(4)].map((_, i) => <Skeleton key={i} className="h-24" />)}
            </div>
          ) : data && (
            <div className="grid gap-4 md:grid-cols-2 lg:grid-cols-4">
              {[
                {
                  label: 'Tickets Analyzed',
                  value: data.stats.total_analyzed,
                  sub: `of ${data.stats.total_ytd} YTD`,
                  icon: Brain,
                  cls: '',
                },
                {
                  label: 'Same-Day Close',
                  value: `${data.stats.same_day_pct ?? 0}%`,
                  sub: 'Opened & closed same day',
                  icon: CheckCircle2,
                  cls: 'text-green-500',
                },
                {
                  label: 'Avg Hours/Ticket',
                  value: `${data.stats.avg_hours ?? 0}h`,
                  sub: `${data.stats.auto_resolved_pct ?? 0}% auto-resolved before tech`,
                  icon: Clock,
                  cls: '',
                },
                {
                  label: 'Preventable',
                  value: `${data.stats.preventable_pct ?? 0}%`,
                  sub: `${data.stats.offline_pct ?? 0}% device was offline`,
                  icon: AlertTriangle,
                  cls: 'text-amber-500',
                },
              ].map(({ label, value, sub, icon: Icon, cls }) => (
                <Card key={label}>
                  <CardHeader className="flex flex-row items-center justify-between pb-2">
                    <CardTitle className="text-sm font-medium">{label}</CardTitle>
                    <Icon className={`h-4 w-4 ${cls || 'text-muted-foreground'}`} />
                  </CardHeader>
                  <CardContent>
                    <div className={`text-2xl font-bold ${cls}`}>{value}</div>
                    <p className="text-xs text-muted-foreground">{sub}</p>
                  </CardContent>
                </Card>
              ))}
            </div>
          )}

          {/* Charts row */}
          {data && (
            <div className="grid gap-6 lg:grid-cols-2">
              {/* Problem categories */}
              <Card>
                <CardHeader className="pb-2">
                  <CardTitle className="text-sm font-medium">Problem Categories</CardTitle>
                  <p className="text-xs text-muted-foreground">Click a bar to filter the ticket list</p>
                </CardHeader>
                <CardContent>
                  <ResponsiveContainer width="100%" height={260}>
                    <BarChart
                      data={data.by_category.map(r => ({
                        name: catLabel(r.problem_category),
                        key: r.problem_category,
                        count: parseInt(r.count),
                        avg_hours: parseFloat(r.avg_hours),
                      }))}
                      layout="vertical"
                      margin={{ left: 10, right: 20, top: 0, bottom: 0 }}
                    >
                      <XAxis type="number" tick={{ fontSize: 10 }} />
                      <YAxis type="category" dataKey="name" tick={{ fontSize: 11 }} width={110} />
                      <Tooltip
                        contentStyle={{ fontSize: 12 }}
                      />
                      <Bar dataKey="count" radius={[0, 3, 3, 0]} onClick={(d) => handleCatFilter(String(d.key ?? ''))}>
                        {data.by_category.map((r, i) => (
                          <Cell
                            key={i}
                            fill={catColor(r.problem_category)}
                            opacity={catFilter && catFilter !== r.problem_category ? 0.3 : 1}
                            cursor="pointer"
                          />
                        ))}
                      </Bar>
                    </BarChart>
                  </ResponsiveContainer>
                </CardContent>
              </Card>

              {/* Right column: Resolution + Skills */}
              <div className="space-y-4">
                {/* Resolution types */}
                <Card>
                  <CardHeader className="pb-2">
                    <CardTitle className="text-sm font-medium">Resolution Types</CardTitle>
                  </CardHeader>
                  <CardContent>
                    <div className="space-y-1.5">
                      {data.by_resolution.map(r => {
                        const total = data.by_resolution.reduce((s, x) => s + parseInt(x.count), 0);
                        const pct = total > 0 ? Math.round(100 * parseInt(r.count) / total) : 0;
                        return (
                          <div key={r.resolution_type} className="flex items-center gap-2 text-xs">
                            <span className="w-36 text-muted-foreground truncate">{resLabel(r.resolution_type)}</span>
                            <div className="flex-1 bg-muted rounded-full h-1.5">
                              <div className="bg-primary h-1.5 rounded-full" style={{ width: `${pct}%` }} />
                            </div>
                            <span className="w-8 text-right font-medium">{r.count}</span>
                          </div>
                        );
                      })}
                    </div>
                  </CardContent>
                </Card>

                {/* Skills */}
                <Card>
                  <CardHeader className="pb-2">
                    <CardTitle className="text-sm font-medium">Skills Required</CardTitle>
                  </CardHeader>
                  <CardContent>
                    <div className="flex flex-wrap gap-1.5">
                      {data.skills.map(s => (
                        <Badge key={s.skill} variant="secondary" className="text-[11px]">
                          {s.skill}
                          <span className="ml-1.5 text-muted-foreground">{s.count}</span>
                        </Badge>
                      ))}
                    </div>
                  </CardContent>
                </Card>
              </div>
            </div>
          )}

          {/* Sonnet Summary */}
          {data && parseInt(data.stats.total_analyzed) > 0 && (
            <Card>
              <CardHeader className="pb-3 flex flex-row items-center justify-between">
                <div>
                  <CardTitle className="text-sm font-medium flex items-center gap-2">
                    <Sparkles className="h-4 w-4 text-blue-500" />
                    Operations Summary
                  </CardTitle>
                  <p className="text-xs text-muted-foreground mt-0.5">
                    Sonnet analysis of aggregate patterns — issue types, skills, and SOPs
                  </p>
                </div>
                <Button
                  variant={summary ? 'outline' : 'default'}
                  size="sm"
                  onClick={handleSummary}
                  disabled={summaryLoading}
                >
                  {summaryLoading
                    ? <><RefreshCw className="h-3.5 w-3.5 mr-1.5 animate-spin" />Analyzing…</>
                    : summary
                      ? <><RotateCcw className="h-3.5 w-3.5 mr-1.5" />Refresh</>
                      : <><Sparkles className="h-3.5 w-3.5 mr-1.5" />Generate Summary</>}
                </Button>
              </CardHeader>

              {summaryError && (
                <CardContent>
                  <p className="text-sm text-destructive">{summaryError}</p>
                </CardContent>
              )}

              {summaryLoading && !summary && (
                <CardContent className="space-y-3">
                  <Skeleton className="h-4 w-3/4" />
                  <Skeleton className="h-3 w-full" />
                  <Skeleton className="h-3 w-5/6" />
                  <Skeleton className="h-3 w-full" />
                </CardContent>
              )}

              {summary && (
                <CardContent className="space-y-6 pt-0">
                  {/* Headline */}
                  <p className="text-sm font-medium">{summary.analysis.headline}</p>

                  {/* Key findings */}
                  <div>
                    <h3 className="text-xs font-semibold uppercase tracking-wide text-muted-foreground mb-2">
                      Key Findings
                    </h3>
                    <ul className="space-y-1">
                      {summary.analysis.key_findings?.map((f, i) => (
                        <li key={i} className="text-sm flex gap-2">
                          <span className="text-muted-foreground mt-0.5">•</span>
                          <span>{f}</span>
                        </li>
                      ))}
                    </ul>
                  </div>

                  {/* Issue breakdown */}
                  <div>
                    <h3 className="text-xs font-semibold uppercase tracking-wide text-muted-foreground mb-3">
                      Issue Breakdown &amp; SOPs
                    </h3>
                    <div className="space-y-3">
                      {summary.analysis.issue_breakdown?.map((item, i) => (
                        <div key={i} className="rounded-md border px-4 py-3 space-y-1">
                          <div className="flex items-center gap-2">
                            <Badge
                              variant="outline"
                              style={{ borderColor: catColor(item.category), color: catColor(item.category) }}
                              className="text-[10px] h-4 px-1.5"
                            >
                              {catLabel(item.category)}
                            </Badge>
                          </div>
                          <p className="text-sm">{item.insight}</p>
                          <div className="flex items-start gap-1.5 text-xs text-muted-foreground bg-muted/40 rounded px-2.5 py-1.5">
                            <BookOpen className="h-3 w-3 mt-0.5 flex-shrink-0" />
                            <span><span className="font-medium text-foreground">SOP:</span> {item.sop}</span>
                          </div>
                        </div>
                      ))}
                    </div>
                  </div>

                  {/* Bottom row: skills + quick wins + automation */}
                  <div className="grid gap-4 md:grid-cols-3">
                    <div className="space-y-1.5">
                      <h3 className="text-xs font-semibold uppercase tracking-wide text-muted-foreground flex items-center gap-1.5">
                        <GraduationCap className="h-3.5 w-3.5" />Skills Assessment
                      </h3>
                      <p className="text-sm text-muted-foreground">{summary.analysis.skills_assessment}</p>
                      {summary.analysis.training_priority && (
                        <p className="text-xs border-l-2 border-blue-500/50 pl-2 text-muted-foreground italic">
                          {summary.analysis.training_priority}
                        </p>
                      )}
                    </div>

                    <div className="space-y-1.5">
                      <h3 className="text-xs font-semibold uppercase tracking-wide text-muted-foreground flex items-center gap-1.5">
                        <Zap className="h-3.5 w-3.5" />Quick Wins
                      </h3>
                      <ul className="space-y-1">
                        {summary.analysis.quick_wins?.map((w, i) => (
                          <li key={i} className="text-sm flex gap-2">
                            <span className="text-muted-foreground mt-0.5">→</span>
                            <span>{w}</span>
                          </li>
                        ))}
                      </ul>
                    </div>

                    <div className="space-y-1.5">
                      <h3 className="text-xs font-semibold uppercase tracking-wide text-muted-foreground flex items-center gap-1.5">
                        <Brain className="h-3.5 w-3.5" />Automation Opportunities
                      </h3>
                      <p className="text-sm text-muted-foreground">{summary.analysis.automation_opportunities}</p>
                    </div>
                  </div>

                  <p className="text-[10px] text-muted-foreground">
                    Generated by {summary.model} · {new Date(summary.generated_at).toLocaleString()}
                  </p>
                </CardContent>
              )}
            </Card>
          )}

          {/* Ticket table */}
          {data && (
            <Card>
              <CardHeader className="pb-2 flex flex-row items-center justify-between">
                <div>
                  <CardTitle className="text-sm font-medium">
                    Tickets
                    {catFilter && (
                      <Badge variant="secondary" className="ml-2 text-[10px]">
                        {catLabel(catFilter)}
                        <button onClick={() => handleCatFilter(catFilter)} className="ml-1 hover:text-destructive">×</button>
                      </Badge>
                    )}
                  </CardTitle>
                  <p className="text-xs text-muted-foreground mt-0.5">{data.total} tickets</p>
                </div>
                <Button variant="ghost" size="sm" onClick={() => fetchData()}>
                  <RefreshCw className="h-3.5 w-3.5" />
                </Button>
              </CardHeader>
              <CardContent className="p-0">
                <Table>
                  <TableHeader className="bg-muted/50">
                    <TableRow>
                      <TableHead className="w-6" />
                      <TableHead>Ticket</TableHead>
                      <TableHead>Client</TableHead>
                      <TableHead>Device</TableHead>
                      <TableHead>Category</TableHead>
                      <TableHead>Resolution</TableHead>
                      <TableHead className="text-center">Same-day</TableHead>
                      <TableHead className="text-right">Hours</TableHead>
                      <TableHead>Complexity</TableHead>
                      <TableHead>Age</TableHead>
                    </TableRow>
                  </TableHeader>
                  <TableBody>
                    {data.tickets.length > 0
                      ? data.tickets.map(t => (
                          <TicketRow
                            key={t.ticket_number}
                            t={t}
                            categoryFilter={catFilter}
                            onFilter={handleCatFilter}
                          />
                        ))
                      : (
                        <TableRow>
                          <TableCell colSpan={10} className="px-4 py-10 text-center text-sm text-muted-foreground">
                            No analyzed tickets yet — run the analysis above.
                          </TableCell>
                        </TableRow>
                      )}
                  </TableBody>
                </Table>

                {/* Pagination */}
                {totalPages > 1 && (
                  <div className="flex items-center justify-between px-4 py-3 border-t text-xs text-muted-foreground">
                    <span>Page {page} of {totalPages}</span>
                    <div className="flex gap-2">
                      <Button
                        variant="outline" size="sm"
                        disabled={page <= 1}
                        onClick={() => { setPage(p => p - 1); fetchData(catFilter, page - 1); }}
                      >Previous</Button>
                      <Button
                        variant="outline" size="sm"
                        disabled={page >= totalPages}
                        onClick={() => { setPage(p => p + 1); fetchData(catFilter, page + 1); }}
                      >Next</Button>
                    </div>
                  </div>
                )}
              </CardContent>
            </Card>
          )}
        </>
      )}
    </div>
  );
}