diff --git a/components/quotes/ticket-detail-modal.tsx b/components/quotes/ticket-detail-modal.tsx
index 81215e2..a07656d 100644
--- a/components/quotes/ticket-detail-modal.tsx
+++ b/components/quotes/ticket-detail-modal.tsx
@@ -27,6 +27,7 @@ import {
   Timer,
   Bot,
   UserCircle,
+  Mail,
   X,
 } from 'lucide-react';
 
@@ -34,6 +35,8 @@ import {
 const SYSTEM_NOTE_TYPES = new Set([13, 91, 93, 94, 99, 101]);
 // publish=2 means Internal Users Only in Autotask
 const INTERNAL_PUBLISH = 2;
+// noteType=2 is Service Desk Notification (email communication)
+const EMAIL_NOTE_TYPE = 2;
 
 const URL_REGEX = /https?:\/\/[^\s<>"'\[\]()]+/g;
 
@@ -465,9 +468,11 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
                               <div className={`mt-1 flex h-6 w-6 shrink-0 items-center justify-center rounded-full ${
                                 isSystem
                                   ? 'bg-muted text-muted-foreground'
+                                  : n.noteType === EMAIL_NOTE_TYPE
+                                  ? 'bg-violet-100 dark:bg-violet-900/40 text-violet-600 dark:text-violet-400'
                                   : 'bg-emerald-100 dark:bg-emerald-900/40 text-emerald-600 dark:text-emerald-400'
                               }`}>
-                                {isSystem ? <Bot className="h-3 w-3" /> : <UserCircle className="h-3 w-3" />}
+                                {isSystem ? <Bot className="h-3 w-3" /> : n.noteType === EMAIL_NOTE_TYPE ? <Mail className="h-3 w-3" /> : <UserCircle className="h-3 w-3" />}
                               </div>
                               {!isLast && <div className="w-px flex-1 bg-border my-1" />}
                             </div>