From 1d1b4d2a71b251e4b5e9e06523768302944c8b80 Mon Sep 17 00:00:00 2001
From: root <root@dev01.nb.wulf.cloud>
Date: Tue, 3 Feb 2026 07:02:47 -0500
Subject: [PATCH] fix: exclude RMM alert tickets (source=8) from kiosk stats -
 show only human-generated tickets

---
 app/api/kiosk/activity/route.ts |  3 ++-
 app/api/kiosk/stats/route.ts    | 35 ++++++++++++++++++++-------------
 2 files changed, 23 insertions(+), 15 deletions(-)

diff --git a/app/api/kiosk/activity/route.ts b/app/api/kiosk/activity/route.ts
index 673a232..bf6db7e 100644
--- a/app/api/kiosk/activity/route.ts
+++ b/app/api/kiosk/activity/route.ts
@@ -3,7 +3,7 @@ import { postgresClient } from '@/lib/services/postgres-client';
 
 export async function GET(request: NextRequest) {
   try {
-    // Get recent ticket activity for ticker feed
+    // Get recent ticket activity for ticker feed - exclude RMM alerts (source = 8)
     const activityResult = await postgresClient.query(
       `SELECT 
         t.ticket_number,
@@ -18,6 +18,7 @@ export async function GET(request: NextRequest) {
        LEFT JOIN companies c ON t.company_id = c.id
        LEFT JOIN statuses s ON t.status = s.value
        WHERE t.completed_date IS NULL
+         AND (t.source IS NULL OR t.source != 8)
        ORDER BY t.last_activity_date DESC NULLS LAST
        LIMIT 50`
     );
diff --git a/app/api/kiosk/stats/route.ts b/app/api/kiosk/stats/route.ts
index 7bad715..7d00eb9 100644
--- a/app/api/kiosk/stats/route.ts
+++ b/app/api/kiosk/stats/route.ts
@@ -3,58 +3,65 @@ import { postgresClient } from '@/lib/services/postgres-client';
 
 export async function GET(request: NextRequest) {
   try {
-    // Critical tickets (Priority 1-3)
+    // Critical tickets (Priority 1-3) - exclude RMM alerts (source = 8)
     const criticalTicketsResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
        WHERE completed_date IS NULL 
-         AND priority <= 3`
+         AND priority <= 3
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Tickets waiting engagement (specific statuses)
+    // Tickets waiting engagement (specific statuses) - exclude RMM alerts
     const waitingTicketsResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
        WHERE completed_date IS NULL 
-         AND status IN (21, 9, 19)`
+         AND status IN (21, 9, 19)
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Stale tickets (no activity in 7+ days)
+    // Stale tickets (no activity in 7+ days) - exclude RMM alerts
     const staleTicketsResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
        WHERE completed_date IS NULL 
-         AND last_activity_date < NOW() - INTERVAL '7 days'`
+         AND last_activity_date < NOW() - INTERVAL '7 days'
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Overdue tickets
+    // Overdue tickets - exclude RMM alerts
     const overdueTicketsResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
        WHERE completed_date IS NULL 
-         AND due_date_time < NOW()`
+         AND due_date_time < NOW()
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Total open tickets
+    // Total open tickets - exclude RMM alerts
     const openTicketsResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
-       WHERE completed_date IS NULL`
+       WHERE completed_date IS NULL
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Tickets closed today
+    // Tickets closed today - exclude RMM alerts
     const closedTodayResult = await postgresClient.query(
       `SELECT COUNT(*) as count 
        FROM tickets 
-       WHERE DATE(completed_date) = CURRENT_DATE`
+       WHERE DATE(completed_date) = CURRENT_DATE
+         AND (source IS NULL OR source != 8)`
     );
 
-    // Average resolution time (last 30 days)
+    // Average resolution time (last 30 days) - exclude RMM alerts
     const avgResolutionResult = await postgresClient.query(
       `SELECT AVG(EXTRACT(EPOCH FROM (completed_date - create_date))/3600) as avg_hours
        FROM tickets 
        WHERE completed_date >= NOW() - INTERVAL '30 days'
-         AND completed_date IS NOT NULL`
+         AND completed_date IS NOT NULL
+         AND (source IS NULL OR source != 8)`
     );
 
     // Time entries this week