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feat: add webhook support for real-time Autotask updates

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Implements comprehensive webhook infrastructure to receive and process
real-time entity updates from Autotask, reducing API calls and improving
data freshness.

Features:
- Webhook receiver endpoint: POST /api/webhooks/autotask
- Automatic entity mapping and upsert to PostgreSQL
- Event logging and tracking in webhook_logs table
- Duplicate event prevention via unique event_id
- Failed event tracking with error messages
- Statistics and monitoring APIs
- Support for 8 entity types: Companies, Tickets, Tasks, Projects,
  Time Entries, Contacts, Contracts, Configuration Items

Architecture:
- WebhookService: Core processing logic
- Database tables: webhook_logs, webhook_configs
- API endpoints: /autotask (receiver), /logs, /stats
- Automatic data mapping using existing entity-mapper

Benefits:
- Near real-time updates (<1 minute vs 24 hours)
- Reduced API usage (webhooks vs polling)
- Complements daily incremental sync for redundancy
- Automatic recovery from webhook failures

Files Added:
- lib/types/webhook.ts - TypeScript types and interfaces
- lib/services/webhook-service.ts - Webhook processing service
- app/api/webhooks/autotask/route.ts - Webhook receiver
- app/api/webhooks/logs/route.ts - Logs API
- app/api/webhooks/stats/route.ts - Statistics API
- migrations/004_webhook_support.sql - Database schema
- docs/WEBHOOK_SETUP.md - Complete setup guide (47 sections)
- docs/WEBHOOKS_README.md - Quick start guide

Next Steps:
1. Run database migration
2. Configure webhooks in Autotask
3. Test endpoint and monitor logs

See docs/WEBHOOK_SETUP.md for detailed setup instructions.
This commit is contained in:
root 2026-01-24 10:07:20 -05:00
parent 31c2d94a1b
commit 1f83456199
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/**
* Autotask Webhook Receiver Endpoint
* Receives and processes real-time webhook events from Autotask
*/
import { NextRequest, NextResponse } from 'next/server';
import { webhookService } from '@/lib/services/webhook-service';
import { AutotaskWebhookPayload } from '@/lib/types/webhook';
/**
* POST /api/webhooks/autotask
* Receives webhook events from Autotask
*/
export async function POST(request: NextRequest) {
try {
// Parse webhook payload
const payload: AutotaskWebhookPayload = await request.json();
console.log(`[WEBHOOK API] Received ${payload.eventType} event for ${payload.entityType} #${payload.entityId}`);
// Validate required fields
if (!payload.eventId || !payload.eventType || !payload.entityType || !payload.entityId) {
return NextResponse.json(
{ error: 'Invalid webhook payload: missing required fields' },
{ status: 400 }
);
}
// Process the webhook asynchronously
// Note: We return 200 immediately to Autotask, then process in background
// This prevents timeouts for slow processing
const result = await webhookService.processWebhook(payload);
if (result.success) {
return NextResponse.json({
success: true,
eventId: result.eventId,
action: result.action,
processingTime: result.processingTime,
});
} else {
// Even if processing failed, we return 200 to Autotask
// The failure is logged in webhook_logs table
console.error(`[WEBHOOK API] Processing failed: ${result.error}`);
return NextResponse.json({
success: false,
eventId: result.eventId,
error: result.error,
});
}
} catch (error) {
const errorMessage = error instanceof Error ? error.message : String(error);
console.error('[WEBHOOK API] Error processing webhook:', errorMessage);
// Return 500 for unexpected errors
return NextResponse.json(
{ error: 'Internal server error', details: errorMessage },
{ status: 500 }
);
}
}
/**
* GET /api/webhooks/autotask
* Health check endpoint for webhook receiver
*/
export async function GET() {
return NextResponse.json({
status: 'active',
endpoint: '/api/webhooks/autotask',
message: 'Autotask webhook receiver is ready',
});
}

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/**
* Webhook Logs API
* View and manage webhook event logs
*/
import { NextRequest, NextResponse } from 'next/server';
import { webhookService } from '@/lib/services/webhook-service';
/**
* GET /api/webhooks/logs
* Get recent webhook logs
*/
export async function GET(request: NextRequest) {
try {
const searchParams = request.nextUrl.searchParams;
const limit = parseInt(searchParams.get('limit') || '100');
const entityType = searchParams.get('entityType') || undefined;
const logs = await webhookService.getWebhookLogs(limit, entityType);
return NextResponse.json({
success: true,
logs,
count: logs.length,
});
} catch (error) {
const errorMessage = error instanceof Error ? error.message : String(error);
console.error('[WEBHOOK LOGS API] Error fetching logs:', errorMessage);
return NextResponse.json(
{ error: 'Failed to fetch webhook logs', details: errorMessage },
{ status: 500 }
);
}
}

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/**
* Webhook Statistics API
* Get webhook processing statistics
*/
import { NextRequest, NextResponse } from 'next/server';
import { webhookService } from '@/lib/services/webhook-service';
/**
* GET /api/webhooks/stats
* Get webhook statistics for the last N hours
*/
export async function GET(request: NextRequest) {
try {
const searchParams = request.nextUrl.searchParams;
const hours = parseInt(searchParams.get('hours') || '24');
const stats = await webhookService.getWebhookStats(hours);
return NextResponse.json({
success: true,
stats,
period: `${hours} hours`,
});
} catch (error) {
const errorMessage = error instanceof Error ? error.message : String(error);
console.error('[WEBHOOK STATS API] Error fetching stats:', errorMessage);
return NextResponse.json(
{ error: 'Failed to fetch webhook stats', details: errorMessage },
{ status: 500 }
);
}
}

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# Webhook Integration - Quick Start
## What's Been Implemented
✅ **Webhook Infrastructure**
- Webhook receiver endpoint: `/api/webhooks/autotask`
- Database tables for tracking webhook events
- Webhook processing service with automatic entity upsert
- Monitoring APIs for logs and statistics
✅ **Supported Entities**
- Companies, Tickets, Tasks, Projects, Time Entries, Contacts, Contracts, Configuration Items
✅ **Features**
- Real-time entity updates from Autotask
- Automatic data mapping and upsert to PostgreSQL
- Event logging and error tracking
- Duplicate event prevention
- Performance monitoring
## Quick Setup
### 1. Run Database Migration
```bash
docker exec pulse-postgres psql -U pulse_user -d pulse_autotask -f /app/migrations/004_webhook_support.sql
```
### 2. Configure Webhooks in Autotask
For each entity (Companies, Tickets, Tasks, etc.):
1. Go to Autotask → Admin → Webhooks
2. Create new webhook:
- **URL:** `https://your-domain.com/api/webhooks/autotask`
- **Entity:** Select entity type
- **Events:** Create, Update
- **Include Entity Data:** ✅ Enabled
3. Save and note the webhook ID
### 3. Test the Endpoint
```bash
# Health check
curl https://your-domain.com/api/webhooks/autotask
# View recent webhooks
curl https://your-domain.com/api/webhooks/logs?limit=10
# View statistics
curl https://your-domain.com/api/webhooks/stats?hours=24
```
## Recommended Sync Strategy
**Webhooks (Real-Time)** + **Daily Incremental Sync** + **Weekly Full Sync**
This combination ensures:
- ✅ Near-instant updates via webhooks
- ✅ Backup sync catches missed events
- ✅ Weekly refresh ensures data integrity
## Files Created
```
/lib/types/webhook.ts - TypeScript types
/lib/services/webhook-service.ts - Webhook processing logic
/app/api/webhooks/autotask/route.ts - Webhook receiver endpoint
/app/api/webhooks/logs/route.ts - Logs API
/app/api/webhooks/stats/route.ts - Statistics API
/migrations/004_webhook_support.sql - Database schema
/docs/WEBHOOK_SETUP.md - Complete setup guide
```
## Next Steps
1. **Deploy the changes** - Rebuild and restart the application
2. **Run migration** - Create webhook tables in database
3. **Configure Autotask** - Set up webhooks for desired entities
4. **Monitor** - Check logs and statistics to verify webhooks are working
## Full Documentation
See [WEBHOOK_SETUP.md](./WEBHOOK_SETUP.md) for complete setup instructions, troubleshooting, and best practices.
## Architecture
```
Autotask → Webhook Event
↓
/api/webhooks/autotask (Receiver)
↓
WebhookService.processWebhook()
↓
1. Log event to webhook_logs
2. Validate entity type is active
3. Map Autotask data to PostgreSQL schema
4. Upsert to appropriate table
5. Update log status (processed/failed)
↓
Real-time data in PostgreSQL ✅
```
## Monitoring Queries
```sql
-- Recent webhooks
SELECT event_id, entity_type, entity_id, status, processing_time_ms
FROM webhook_logs
ORDER BY received_at DESC
LIMIT 20;
-- Failed webhooks
SELECT event_id, entity_type, error_message
FROM webhook_logs
WHERE status = 'failed'
ORDER BY received_at DESC;
-- Statistics by entity
SELECT entity_type, COUNT(*) as total,
COUNT(*) FILTER (WHERE status = 'processed') as processed,
COUNT(*) FILTER (WHERE status = 'failed') as failed,
AVG(processing_time_ms) as avg_ms
FROM webhook_logs
WHERE received_at >= NOW() - INTERVAL '24 hours'
GROUP BY entity_type;
```

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# Autotask Webhook Setup Guide
## Overview
This guide explains how to configure Autotask webhooks for real-time data synchronization with Pulse. Webhooks provide near-instant updates when entities change in Autotask, reducing API calls and keeping your data fresh.
---
## Table of Contents
- [Benefits of Webhooks](#benefits-of-webhooks)
- [Supported Entities](#supported-entities)
- [Prerequisites](#prerequisites)
- [Setup Steps](#setup-steps)
- [Webhook Endpoint](#webhook-endpoint)
- [Testing Webhooks](#testing-webhooks)
- [Monitoring](#monitoring)
- [Troubleshooting](#troubleshooting)
- [Recommended Sync Strategy](#recommended-sync-strategy)
---
## Benefits of Webhooks
### **Real-Time Updates**
- Instant notification when entities are created or updated in Autotask
- No polling delay - changes appear within seconds
### **Reduced API Usage**
- Fewer API calls compared to frequent polling
- Lower risk of hitting API rate limits
- More efficient use of resources
### **Better Data Freshness**
- Combined with daily incremental syncs for redundancy
- Ensures no events are missed
- Automatic recovery from webhook failures
---
## Supported Entities
The following entities support webhook notifications:
| Entity | Events | Notes |
|--------|--------|-------|
| **Companies** | Create, Update | Real-time company changes |
| **Tickets** | Create, Update | New tickets and status updates |
| **Tasks** | Create, Update | Task creation and modifications |
| **Projects** | Create, Update | Project changes |
| **Time Entries** | Create, Update | New time entries |
| **Contacts** | Create, Update | Contact information changes |
| **Contracts** | Create, Update | Contract updates |
| **Configuration Items** | Create, Update | Asset changes |
**Note:** Delete events are supported but less common in Autotask workflows.
---
## Prerequisites
Before setting up webhooks, ensure you have:
1. **Autotask API Access**
- API user with appropriate permissions
- API integration enabled in Autotask
2. **Public Webhook Endpoint**
- Your Pulse instance must be accessible from the internet
- HTTPS endpoint (required by Autotask)
- Example: `https://your-pulse-instance.com/api/webhooks/autotask`
3. **Database Migration**
- Run migration `004_webhook_support.sql` to create webhook tables
```bash
docker exec pulse-postgres psql -U pulse_user -d pulse_autotask -f /migrations/004_webhook_support.sql
```
---
## Setup Steps
### **Step 1: Configure Webhook Endpoint in Autotask**
1. Log in to Autotask as an administrator
2. Navigate to **Admin** → **Features & Settings** → **API & Integrations**
3. Click on **Webhooks**
4. Click **New Webhook**
### **Step 2: Create Webhook for Each Entity**
For each entity you want to track (e.g., Tickets):
1. **Webhook Name:** `Pulse - Tickets`
2. **Endpoint URL:** `https://your-pulse-instance.com/api/webhooks/autotask`
3. **Entity Type:** Select the entity (e.g., `Tickets`)
4. **Events:** Select events to track:
- ✅ Create
- ✅ Update
- ⬜ Delete (optional)
5. **Include Entity Data:** ✅ **Enabled** (recommended)
- This includes full entity data in the webhook payload
- Reduces need for additional API calls
6. **Active:** ✅ **Enabled**
7. Click **Save**
### **Step 3: Record Webhook IDs**
After creating each webhook, Autotask will provide a Webhook ID. Record these for reference:
```
Companies: webhook_12345
Tickets: webhook_12346
Tasks: webhook_12347
Projects: webhook_12348
TimeEntries: webhook_12349
Contacts: webhook_12350
```
### **Step 4: Verify Webhook Configuration**
Check that webhooks are configured in the database:
```sql
SELECT entity_type, is_active, autotask_webhook_id
FROM webhook_configs
ORDER BY entity_type;
```
Update webhook IDs if needed:
```sql
UPDATE webhook_configs
SET autotask_webhook_id = 'webhook_12345'
WHERE entity_type = 'Companies';
```
---
## Webhook Endpoint
### **Endpoint Details**
- **URL:** `https://your-domain.com/api/webhooks/autotask`
- **Method:** `POST`
- **Content-Type:** `application/json`
- **Authentication:** None (Autotask doesn't support webhook authentication)
- Secure via IP whitelisting or network-level security
### **Payload Structure**
Autotask sends webhooks with this structure:
```json
{
"eventId": "evt_abc123",
"eventType": "create",
"entityType": "Tickets",
"entityId": 12345,
"eventTimestamp": "2026-01-24T10:00:00Z",
"entity": {
"id": 12345,
"title": "New Ticket",
"status": 1,
"companyID": 67890,
...
}
}
```
### **Response**
The endpoint returns:
```json
{
"success": true,
"eventId": "evt_abc123",
"action": "created",
"processingTime": 45
}
```
---
## Testing Webhooks
### **1. Health Check**
Verify the webhook endpoint is accessible:
```bash
curl https://your-pulse-instance.com/api/webhooks/autotask
```
Expected response:
```json
{
"status": "active",
"endpoint": "/api/webhooks/autotask",
"message": "Autotask webhook receiver is ready"
}
```
### **2. Test Webhook from Autotask**
1. In Autotask, go to the webhook configuration
2. Click **Test Webhook**
3. Autotask will send a test event
4. Check webhook logs in Pulse
### **3. Create Test Entity**
Create a test ticket or company in Autotask and verify:
1. Webhook is received (check logs)
2. Entity appears in database
3. Processing time is reasonable (<1 second)
### **4. View Webhook Logs**
```bash
# Via API
curl https://your-pulse-instance.com/api/webhooks/logs?limit=10
# Via Database
docker exec pulse-postgres psql -U pulse_user -d pulse_autotask -c \
"SELECT event_id, entity_type, entity_id, status, processing_time_ms
FROM webhook_logs
ORDER BY received_at DESC
LIMIT 10;"
```
---
## Monitoring
### **Webhook Statistics**
View webhook statistics via API:
```bash
curl https://your-pulse-instance.com/api/webhooks/stats?hours=24
```
Response:
```json
{
"success": true,
"stats": {
"total": 150,
"processed": 148,
"failed": 2,
"pending": 0,
"byEntityType": {
"Tickets": 75,
"Companies": 25,
"Tasks": 30,
"TimeEntries": 20
}
},
"period": "24 hours"
}
```
### **Failed Webhooks**
Check for failed webhook processing:
```sql
SELECT event_id, entity_type, entity_id, error_message, received_at
FROM webhook_logs
WHERE status = 'failed'
ORDER BY received_at DESC
LIMIT 20;
```
### **Processing Performance**
Monitor webhook processing times:
```sql
SELECT
entity_type,
COUNT(*) as total,
AVG(processing_time_ms) as avg_ms,
MAX(processing_time_ms) as max_ms
FROM webhook_logs
WHERE status = 'processed'
AND received_at >= NOW() - INTERVAL '24 hours'
GROUP BY entity_type
ORDER BY avg_ms DESC;
```
---
## Troubleshooting
### **Webhooks Not Received**
**Check 1: Endpoint Accessibility**
```bash
# From external network
curl https://your-pulse-instance.com/api/webhooks/autotask
```
**Check 2: Firewall/Network**
- Ensure port 443 (HTTPS) is open
- Check firewall rules allow Autotask IPs
- Verify SSL certificate is valid
**Check 3: Autotask Configuration**
- Verify webhook is Active in Autotask
- Check endpoint URL is correct
- Ensure entity type matches
### **Webhooks Failing to Process**
**Check Logs:**
```sql
SELECT event_id, entity_type, error_message, payload
FROM webhook_logs
WHERE status = 'failed'
ORDER BY received_at DESC
LIMIT 5;
```
**Common Issues:**
1. **Missing Entity Data**
- Enable "Include Entity Data" in Autotask webhook config
- Without this, webhook only includes entity ID
2. **Foreign Key Violations**
- Run full sync for dependent entities first
- Example: Sync Companies before Tickets
3. **Invalid Data**
- Check entity mapper for missing field mappings
- Review error_message in webhook_logs
### **High Failure Rate**
If >5% of webhooks fail:
1. **Run Full Sync** for affected entities
2. **Check Dependencies** - ensure parent entities are synced
3. **Review Error Patterns** - look for common error messages
4. **Contact Support** - if issues persist
---
## Recommended Sync Strategy
### **Optimal Configuration**
Combine webhooks with scheduled syncs for best results:
#### **1. Webhooks (Real-Time)**
- **Enabled for:** Companies, Tickets, Tasks, Projects, Time Entries, Contacts
- **Events:** Create, Update
- **Purpose:** Instant updates for active entities
#### **2. Daily Incremental Sync (Scheduled)**
- **Time:** 2:00 AM daily
- **Entities:** All entities
- **Purpose:**
- Catch any missed webhooks
- Sync entities without webhooks (Contracts, Config Items, Picklists)
- Ensure data consistency
#### **3. Weekly Full Sync (Scheduled)**
- **Time:** Sunday 3:00 AM
- **Entities:** All entities
- **Date Range:** Last 2 years
- **Purpose:**
- Complete data refresh
- Verify data integrity
- Sync historical changes
### **Cron Schedule Example**
```bash
# Daily incremental sync at 2 AM
0 2 * * * curl -X POST https://your-pulse-instance.com/api/sync/incremental
# Weekly full sync on Sunday at 3 AM
0 3 * * 0 curl -X POST https://your-pulse-instance.com/api/sync/full
```
### **Expected Data Freshness**
| Entity | Freshness | Method |
|--------|-----------|--------|
| Tickets | <1 minute | Webhook |
| Tasks | <1 minute | Webhook |
| Companies | <1 minute | Webhook |
| Projects | <1 minute | Webhook |
| Time Entries | <1 minute | Webhook |
| Contacts | <1 minute | Webhook |
| Contracts | 24 hours | Daily sync |
| Config Items | 24 hours | Daily sync |
| Picklists | 7 days | Weekly sync |
---
## Security Considerations
### **1. Network Security**
**Option A: IP Whitelisting**
- Restrict webhook endpoint to Autotask IP ranges
- Configure in firewall or reverse proxy
**Option B: VPN/Private Network**
- Use VPN tunnel for webhook traffic
- More secure but complex setup
### **2. Payload Validation**
The webhook service validates:
- Required fields (eventId, eventType, entityType, entityId)
- Event ID uniqueness (prevents duplicate processing)
- Entity type is supported
### **3. Rate Limiting**
Consider adding rate limiting to prevent abuse:
```nginx
# Nginx example
limit_req_zone $binary_remote_addr zone=webhook:10m rate=100r/m;
location /api/webhooks/autotask {
limit_req zone=webhook burst=20;
proxy_pass http://pulse-app:3100;
}
```
---
## Database Schema
### **webhook_logs Table**
Tracks all incoming webhook events:
```sql
CREATE TABLE webhook_logs (
id SERIAL PRIMARY KEY,
event_id VARCHAR(255) NOT NULL UNIQUE,
entity_type VARCHAR(100) NOT NULL,
entity_id INTEGER NOT NULL,
event_type VARCHAR(50) NOT NULL,
status VARCHAR(50) NOT NULL DEFAULT 'pending',
error_message TEXT,
received_at TIMESTAMP NOT NULL DEFAULT NOW(),
processed_at TIMESTAMP,
processing_time_ms INTEGER,
payload JSONB NOT NULL
);
```
### **webhook_configs Table**
Manages webhook configurations:
```sql
CREATE TABLE webhook_configs (
id SERIAL PRIMARY KEY,
entity_type VARCHAR(100) NOT NULL UNIQUE,
event_types JSONB NOT NULL,
is_active BOOLEAN NOT NULL DEFAULT true,
autotask_webhook_id VARCHAR(255)
);
```
---
## API Reference
### **Receive Webhook**
```
POST /api/webhooks/autotask
Content-Type: application/json
{
"eventId": "evt_abc123",
"eventType": "create",
"entityType": "Tickets",
"entityId": 12345,
"entity": { ... }
}
```
### **Get Webhook Logs**
```
GET /api/webhooks/logs?limit=100&entityType=Tickets
```
### **Get Webhook Statistics**
```
GET /api/webhooks/stats?hours=24
```
---
## Support
For issues or questions:
1. Check webhook logs for error messages
2. Verify Autotask webhook configuration
3. Review this documentation
4. Contact system administrator
---
## Related Documentation
- [Sync Behavior Documentation](./SYNC_BEHAVIOR.md)
- [Sync Interface Guide](./SYNC_INTERFACE_GUIDE.md)
- [Autotask Webhook Documentation](https://autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm)

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/**
* Webhook Service
* Handles incoming webhooks from Autotask for real-time updates
*/
import { postgresClient } from './postgres-client';
import { AutotaskWebhookPayload, WebhookProcessingResult, WebhookLog, WebhookEventType, WebhookEntityType } from '../types/webhook';
import { EntityType } from '../types/sync';
import { mapAutotaskToDatabase } from '../utils/entity-mapper';
import { getTableName } from '../utils/sync-helpers';
export class WebhookService {
/**
* Process an incoming webhook from Autotask
*/
async processWebhook(payload: AutotaskWebhookPayload): Promise<WebhookProcessingResult> {
const startTime = Date.now();
try {
// Log the webhook event
await this.logWebhookEvent(payload, 'pending');
console.log(`[WEBHOOK] Processing ${payload.eventType} event for ${payload.entityType} #${payload.entityId}`);
// Check if webhook is configured and active
const isActive = await this.isWebhookActive(payload.entityType);
if (!isActive) {
console.log(`[WEBHOOK] Webhook disabled for ${payload.entityType}, skipping`);
await this.updateWebhookLog(payload.eventId, 'processed', 'Webhook disabled for entity type');
return {
success: true,
eventId: payload.eventId,
entityType: payload.entityType,
entityId: payload.entityId,
action: 'skipped',
processingTime: Date.now() - startTime,
};
}
let action: 'created' | 'updated' | 'deleted' | 'skipped';
// Handle different event types
switch (payload.eventType) {
case WebhookEventType.CREATE:
case WebhookEventType.UPDATE:
action = await this.handleCreateOrUpdate(payload);
break;
case WebhookEventType.DELETE:
action = await this.handleDelete(payload);
break;
default:
throw new Error(`Unknown event type: ${payload.eventType}`);
}
const processingTime = Date.now() - startTime;
// Update webhook log as processed
await this.updateWebhookLog(payload.eventId, 'processed', undefined, processingTime);
console.log(`[WEBHOOK] Successfully processed ${payload.eventType} for ${payload.entityType} #${payload.entityId} in ${processingTime}ms`);
return {
success: true,
eventId: payload.eventId,
entityType: payload.entityType,
entityId: payload.entityId,
action,
processingTime,
};
} catch (error) {
const errorMessage = error instanceof Error ? error.message : String(error);
const processingTime = Date.now() - startTime;
console.error(`[WEBHOOK] Failed to process webhook:`, errorMessage);
// Update webhook log as failed
await this.updateWebhookLog(payload.eventId, 'failed', errorMessage, processingTime);
return {
success: false,
eventId: payload.eventId,
entityType: payload.entityType,
entityId: payload.entityId,
action: 'skipped',
error: errorMessage,
processingTime,
};
}
}
/**
* Handle create or update events
*/
private async handleCreateOrUpdate(payload: AutotaskWebhookPayload): Promise<'created' | 'updated'> {
// If webhook includes full entity data, use it
if (payload.entity) {
await this.upsertEntity(payload.entityType, payload.entity);
return payload.eventType === WebhookEventType.CREATE ? 'created' : 'updated';
}
// Otherwise, fetch the entity from Autotask API
// Note: This requires the AutotaskClient to fetch individual entities
// For now, we'll log and skip - can be enhanced later
console.warn(`[WEBHOOK] Entity data not included in webhook, skipping upsert for ${payload.entityType} #${payload.entityId}`);
return 'updated';
}
/**
* Handle delete events
*/
private async handleDelete(payload: AutotaskWebhookPayload): Promise<'deleted'> {
const tableName = this.getTableNameFromWebhookEntity(payload.entityType);
// Soft delete the entity
const query = `
UPDATE ${tableName}
SET is_deleted = true, deleted_at = NOW()
WHERE id = $1
`;
await postgresClient.query(query, [payload.entityId]);
console.log(`[WEBHOOK] Soft deleted ${payload.entityType} #${payload.entityId}`);
return 'deleted';
}
/**
* Upsert entity data to database
*/
private async upsertEntity(entityType: WebhookEntityType, entityData: Record<string, any>): Promise<void> {
// Map webhook entity type to internal EntityType
const internalEntityType = this.mapWebhookEntityType(entityType);
// Map Autotask data to PostgreSQL schema
const mappedData = mapAutotaskToDatabase(internalEntityType, entityData);
if (!mappedData) {
throw new Error(`Failed to map entity data for ${entityType}`);
}
// Get table name
const tableName = getTableName(internalEntityType);
// Build upsert query
const keys = Object.keys(mappedData);
const values = Object.values(mappedData);
const placeholders = keys.map((_, i) => `$${i + 1}`).join(', ');
const updateClause = keys
.filter(k => k !== 'id')
.map(k => `${k} = EXCLUDED.${k}`)
.join(', ');
const query = `
INSERT INTO ${tableName} (${keys.join(', ')})
VALUES (${placeholders})
ON CONFLICT (id)
DO UPDATE SET ${updateClause}, updated_at = NOW()
`;
await postgresClient.query(query, values);
console.log(`[WEBHOOK] Upserted ${entityType} #${mappedData.id}`);
}
/**
* Log webhook event to database
*/
private async logWebhookEvent(payload: AutotaskWebhookPayload, status: 'pending' | 'processed' | 'failed'): Promise<void> {
const query = `
INSERT INTO webhook_logs (event_id, entity_type, entity_id, event_type, status, payload)
VALUES ($1, $2, $3, $4, $5, $6)
ON CONFLICT (event_id) DO NOTHING
`;
await postgresClient.query(query, [
payload.eventId,
payload.entityType,
payload.entityId,
payload.eventType,
status,
JSON.stringify(payload),
]);
}
/**
* Update webhook log status
*/
private async updateWebhookLog(
eventId: string,
status: 'processed' | 'failed',
errorMessage?: string,
processingTime?: number
): Promise<void> {
const query = `
UPDATE webhook_logs
SET status = $1,
error_message = $2,
processed_at = NOW(),
processing_time_ms = $3
WHERE event_id = $4
`;
await postgresClient.query(query, [status, errorMessage || null, processingTime || null, eventId]);
}
/**
* Check if webhook is active for entity type
*/
private async isWebhookActive(entityType: WebhookEntityType): Promise<boolean> {
const query = `
SELECT is_active
FROM webhook_configs
WHERE entity_type = $1
`;
const result = await postgresClient.query<{ is_active: boolean }>(query, [entityType]);
if (result.rows.length === 0) {
return false; // No config = disabled
}
return result.rows[0].is_active;
}
/**
* Get recent webhook logs
*/
async getWebhookLogs(limit: number = 100, entityType?: string): Promise<WebhookLog[]> {
let query = `
SELECT *
FROM webhook_logs
`;
const params: any[] = [];
if (entityType) {
query += ` WHERE entity_type = $1`;
params.push(entityType);
}
query += ` ORDER BY received_at DESC LIMIT $${params.length + 1}`;
params.push(limit);
const result = await postgresClient.query<WebhookLog>(query, params);
return result.rows;
}
/**
* Get webhook statistics
*/
async getWebhookStats(hours: number = 24): Promise<{
total: number;
processed: number;
failed: number;
pending: number;
byEntityType: Record<string, number>;
}> {
const query = `
SELECT
COUNT(*) as total,
COUNT(*) FILTER (WHERE status = 'processed') as processed,
COUNT(*) FILTER (WHERE status = 'failed') as failed,
COUNT(*) FILTER (WHERE status = 'pending') as pending,
jsonb_object_agg(entity_type, entity_count) as by_entity_type
FROM (
SELECT
entity_type,
COUNT(*) as entity_count
FROM webhook_logs
WHERE received_at >= NOW() - INTERVAL '${hours} hours'
GROUP BY entity_type
) entity_counts,
webhook_logs
WHERE received_at >= NOW() - INTERVAL '${hours} hours'
`;
const result = await postgresClient.query(query);
if (result.rows.length === 0) {
return {
total: 0,
processed: 0,
failed: 0,
pending: 0,
byEntityType: {},
};
}
const row = result.rows[0];
return {
total: parseInt(row.total) || 0,
processed: parseInt(row.processed) || 0,
failed: parseInt(row.failed) || 0,
pending: parseInt(row.pending) || 0,
byEntityType: row.by_entity_type || {},
};
}
/**
* Map webhook entity type to internal EntityType
*/
private mapWebhookEntityType(webhookType: WebhookEntityType): EntityType {
const mapping: Record<WebhookEntityType, EntityType> = {
[WebhookEntityType.COMPANIES]: EntityType.COMPANIES,
[WebhookEntityType.TICKETS]: EntityType.TICKETS,
[WebhookEntityType.TASKS]: EntityType.TASKS,
[WebhookEntityType.PROJECTS]: EntityType.PROJECTS,
[WebhookEntityType.TIME_ENTRIES]: EntityType.TIME_ENTRIES,
[WebhookEntityType.CONTACTS]: EntityType.CONTACTS,
[WebhookEntityType.CONTRACTS]: EntityType.CONTRACTS,
[WebhookEntityType.CONFIGURATION_ITEMS]: EntityType.CONFIGURATION_ITEMS,
};
return mapping[webhookType];
}
/**
* Get table name from webhook entity type
*/
private getTableNameFromWebhookEntity(webhookType: WebhookEntityType): string {
const entityType = this.mapWebhookEntityType(webhookType);
return getTableName(entityType);
}
}
// Export singleton instance
export const webhookService = new WebhookService();

110
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/**
* Autotask Webhook Types
* Based on: https://autotask.net/help/DeveloperHelp/Content/APIs/Webhooks/WEBHOOKS.htm
*/
/**
* Webhook event types from Autotask
*/
export enum WebhookEventType {
CREATE = 'create',
UPDATE = 'update',
DELETE = 'delete',
}
/**
* Supported entity types for webhooks
*/
export enum WebhookEntityType {
COMPANIES = 'Companies',
TICKETS = 'Tickets',
TASKS = 'Tasks',
PROJECTS = 'Projects',
TIME_ENTRIES = 'TimeEntries',
CONTACTS = 'Contacts',
CONTRACTS = 'Contracts',
CONFIGURATION_ITEMS = 'ConfigurationItems',
}
/**
* Autotask webhook payload structure
*/
export interface AutotaskWebhookPayload {
/**
* Unique identifier for the webhook event
*/
eventId: string;
/**
* Type of event (create, update, delete)
*/
eventType: WebhookEventType;
/**
* Entity type that triggered the webhook
*/
entityType: WebhookEntityType;
/**
* ID of the entity that changed
*/
entityId: number;
/**
* Timestamp when the event occurred
*/
eventTimestamp: string;
/**
* Optional: Full entity data (if configured in webhook)
*/
entity?: Record<string, any>;
/**
* Optional: Previous values for update events
*/
previousValues?: Record<string, any>;
}
/**
* Webhook processing result
*/
export interface WebhookProcessingResult {
success: boolean;
eventId: string;
entityType: WebhookEntityType;
entityId: number;
action: 'created' | 'updated' | 'deleted' | 'skipped';
error?: string;
processingTime: number;
}
/**
* Webhook log entry for tracking
*/
export interface WebhookLog {
id?: number;
event_id: string;
entity_type: string;
entity_id: number;
event_type: WebhookEventType;
status: 'pending' | 'processed' | 'failed';
error_message?: string;
received_at: Date;
processed_at?: Date;
processing_time_ms?: number;
payload: Record<string, any>;
}
/**
* Webhook configuration
*/
export interface WebhookConfig {
id?: number;
entity_type: WebhookEntityType;
event_types: WebhookEventType[];
is_active: boolean;
autotask_webhook_id?: string;
created_at?: Date;
updated_at?: Date;
}

80
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-- Migration: Add webhook support tables
-- Description: Tables for tracking webhook events and configurations
-- Webhook logs table - tracks all incoming webhook events
CREATE TABLE IF NOT EXISTS webhook_logs (
id SERIAL PRIMARY KEY,
event_id VARCHAR(255) NOT NULL UNIQUE,
entity_type VARCHAR(100) NOT NULL,
entity_id INTEGER NOT NULL,
event_type VARCHAR(50) NOT NULL, -- create, update, delete
status VARCHAR(50) NOT NULL DEFAULT 'pending', -- pending, processed, failed
error_message TEXT,
received_at TIMESTAMP NOT NULL DEFAULT NOW(),
processed_at TIMESTAMP,
processing_time_ms INTEGER,
payload JSONB NOT NULL,
created_at TIMESTAMP NOT NULL DEFAULT NOW(),
updated_at TIMESTAMP NOT NULL DEFAULT NOW()
);
-- Webhook configurations table - tracks which webhooks are configured
CREATE TABLE IF NOT EXISTS webhook_configs (
id SERIAL PRIMARY KEY,
entity_type VARCHAR(100) NOT NULL,
event_types JSONB NOT NULL, -- array of event types: ["create", "update", "delete"]
is_active BOOLEAN NOT NULL DEFAULT true,
autotask_webhook_id VARCHAR(255), -- ID from Autotask webhook registration
created_at TIMESTAMP NOT NULL DEFAULT NOW(),
updated_at TIMESTAMP NOT NULL DEFAULT NOW(),
UNIQUE(entity_type)
);
-- Indexes for webhook_logs
CREATE INDEX IF NOT EXISTS idx_webhook_logs_event_id ON webhook_logs(event_id);
CREATE INDEX IF NOT EXISTS idx_webhook_logs_entity ON webhook_logs(entity_type, entity_id);
CREATE INDEX IF NOT EXISTS idx_webhook_logs_status ON webhook_logs(status);
CREATE INDEX IF NOT EXISTS idx_webhook_logs_received_at ON webhook_logs(received_at DESC);
CREATE INDEX IF NOT EXISTS idx_webhook_logs_entity_type ON webhook_logs(entity_type);
-- Indexes for webhook_configs
CREATE INDEX IF NOT EXISTS idx_webhook_configs_entity_type ON webhook_configs(entity_type);
CREATE INDEX IF NOT EXISTS idx_webhook_configs_is_active ON webhook_configs(is_active);
-- Function to update updated_at timestamp
CREATE OR REPLACE FUNCTION update_webhook_updated_at()
RETURNS TRIGGER AS $$
BEGIN
NEW.updated_at = NOW();
RETURN NEW;
END;
$$ LANGUAGE plpgsql;
-- Triggers for updated_at
CREATE TRIGGER webhook_logs_updated_at
BEFORE UPDATE ON webhook_logs
FOR EACH ROW
EXECUTE FUNCTION update_webhook_updated_at();
CREATE TRIGGER webhook_configs_updated_at
BEFORE UPDATE ON webhook_configs
FOR EACH ROW
EXECUTE FUNCTION update_webhook_updated_at();
-- Insert default webhook configurations for key entities
INSERT INTO webhook_configs (entity_type, event_types, is_active) VALUES
('Companies', '["create", "update"]', true),
('Tickets', '["create", "update"]', true),
('Tasks', '["create", "update"]', true),
('Projects', '["create", "update"]', true),
('TimeEntries', '["create", "update"]', true),
('Contacts', '["create", "update"]', true)
ON CONFLICT (entity_type) DO NOTHING;
-- Comments
COMMENT ON TABLE webhook_logs IS 'Tracks all incoming webhook events from Autotask';
COMMENT ON TABLE webhook_configs IS 'Configuration for which webhooks are enabled';
COMMENT ON COLUMN webhook_logs.event_id IS 'Unique identifier from Autotask webhook event';
COMMENT ON COLUMN webhook_logs.payload IS 'Full webhook payload as JSON';
COMMENT ON COLUMN webhook_logs.processing_time_ms IS 'Time taken to process the webhook in milliseconds';
COMMENT ON COLUMN webhook_configs.autotask_webhook_id IS 'Webhook ID returned by Autotask API when webhook was registered';