diff --git a/lib/services/entity-sync.ts b/lib/services/entity-sync.ts
index a3c7129..2fd77a8 100644
--- a/lib/services/entity-sync.ts
+++ b/lib/services/entity-sync.ts
@@ -136,6 +136,9 @@ export class EntitySyncService {
           params.filter = filters;
         }
       }
+      
+      // Track whether any filters were applied - if so, skip soft deletes
+      const hasAppliedFilters = params.filter && params.filter.length > 0;
 
       // Fetch data from Autotask with pagination
       entityLogger.phase(SyncPhase.FETCHING, 'Fetching records from Autotask API');
@@ -345,16 +348,11 @@ export class EntitySyncService {
       entityLogger.info('Upserted records to PostgreSQL', { upsertedCount });
 
       // For full sync, soft delete records not in the fetched set
-      // IMPORTANT: Only delete for entities without date filters to avoid deleting records outside sync window
+      // IMPORTANT: Skip soft deletes if ANY filters were applied (date, status, active, etc.)
+      // because we cannot know what records exist outside the filter criteria
       let deletedCount = 0;
-      const hasDateFilter = entity === EntityType.TICKETS || 
-                           entity === EntityType.TASKS || 
-                           entity === EntityType.TIME_ENTRIES ||
-                           entity === EntityType.BILLING_ITEMS ||
-                           entity === EntityType.PROJECTS ||
-                           entity === EntityType.CONTRACTS;
       
-      if (!isIncremental && !hasDateFilter) {
+      if (!isIncremental && !hasAppliedFilters) {
         entityLogger.phase(SyncPhase.DELETING, 'Checking for records to soft delete');
         syncProgressTracker.updateProgress(trackingId, { phase: 'deleting' });
         
@@ -367,8 +365,8 @@ export class EntitySyncService {
           entityLogger.warn('Soft delete failed, continuing sync', {}, err);
           // Don't throw - soft delete failure shouldn't fail the entire sync
         }
-      } else if (!isIncremental && hasDateFilter) {
-        entityLogger.info('Skipping soft-delete for date-filtered sync (would delete records outside sync window)');
+      } else if (!isIncremental && hasAppliedFilters) {
+        entityLogger.info('Skipping soft-delete because filters were applied (would delete records outside filter criteria)');
       }
 
       // Calculate added vs updated (simplified - actual count would require tracking)