Restructure: rename to Pulse and move app to root

- Renamed project from PSA-Utils to Pulse
- Moved all app files from autotask-app/ to root
- Updated package.json name to 'pulse'
- Updated Docker container names to pulse-app and pulse-redis
- Updated Docker network name to pulse-network

app/api/tickets/route.ts

@@ -0,0 +1,89 @@
+import { NextRequest, NextResponse } from 'next/server';
+import { getAutotaskClient } from '@/lib/services/autotask-factory';
+import { Ticket } from '@/lib/types/autotask';
+import { getCachedData, setCachedData } from '@/lib/services/redis-client';
+
+export async function GET(request: NextRequest) {
+  try {
+    // Check if API is configured
+    if (!process.env.AUTOTASK_API_URL || 
+        !process.env.AUTOTASK_USERNAME || 
+        !process.env.AUTOTASK_SECRET || 
+        !process.env.AUTOTASK_API_INTEGRATION_CODE) {
+      return NextResponse.json(
+        { 
+          error: 'Autotask API not configured',
+          message: 'Please set up your environment variables. Check /api/health for details.'
+        },
+        { status: 503 }
+      );
+    }
+
+    const client = getAutotaskClient();
+    const searchParams = request.nextUrl.searchParams;
+    const resourceId = searchParams.get('resourceId');
+    const companyId = searchParams.get('companyId');
+
+    let tickets: Ticket[] = [];
+
+    if (resourceId) {
+      tickets = await client.getOpenTicketsByResource(parseInt(resourceId));
+    } else if (companyId) {
+      tickets = await client.getTicketsByCompany(parseInt(companyId));
+    } else {
+      // Get all open tickets
+      tickets = await client.queryEntity<Ticket>('Tickets', {
+        filter: [{ op: 'noteq', field: 'status', value: 5 }],
+      });
+    }
+
+    return NextResponse.json({ tickets });
+  } catch (error) {
+    console.error('Error fetching tickets:', error);
+    
+    // Provide more detailed error information
+    if (error instanceof Error) {
+      if (error.message.includes('Missing Autotask API configuration')) {
+        return NextResponse.json(
+          { 
+            error: 'API Configuration Error',
+            message: 'Autotask API credentials are not properly configured. Please check your .env.local file.',
+            details: error.message
+          },
+          { status: 503 }
+        );
+      }
+      
+      return NextResponse.json(
+        { 
+          error: 'Failed to fetch tickets',
+          message: error.message,
+          hint: 'Check the console for more details or visit /api/health to diagnose the issue'
+        },
+        { status: 500 }
+      );
+    }
+    
+    return NextResponse.json(
+      { error: 'An unexpected error occurred while fetching tickets' },
+      { status: 500 }
+    );
+  }
+}
+
+export async function POST(request: NextRequest) {
+  try {
+    const client = getAutotaskClient();
+    const body = await request.json();
+    
+    const ticket = await client.createTicket(body);
+    
+    return NextResponse.json({ ticket });
+  } catch (error) {
+    console.error('Error creating ticket:', error);
+    return NextResponse.json(
+      { error: error instanceof Error ? error.message : 'Failed to create ticket' },
+      { status: 500 }
+    );
+  }
+}