chore: check in pending work — queue preferences, QBO AR diagnostics, mobile engagement fixes, ops scripts

Bundles several in-progress efforts that were sitting uncommitted:
- User queue-preferences (migration 087, API route, popover component)
- QBO invoice soft-delete (migration 088) and AR diagnostics route
- Dashboard/mobile engagement route and page adjustments
- Docker Compose log-rotation config
- One-off ticket/RMM investigation scripts (scripts/)
- Planning docs: phase verification/pattern notes, mobile shell design spec
- .gitignore: exclude local scratch financial/inventory data and Claude Code
  worktree/local-settings runtime state (never meant for version control)

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Claude-Session: https://claude.ai/code/session_01W6RuWdiUiXrPK6FLBHjtpY

app/dashboard/page.tsx

@@ -23,6 +23,7 @@ import { KpiCard } from '@/components/dashboard/kpi-card';
 import { VolumeTrend } from '@/components/dashboard/volume-trend';
 import { ResolutionTrend } from '@/components/dashboard/resolution-trend';
 import { QueueHeatmap } from '@/components/dashboard/queue-heatmap';
+import { QueuePreferencesPopover } from '@/components/dashboard/queue-preferences-popover';
 import { ActiveEngineers } from '@/components/dashboard/active-engineers';
 import {
   RefreshCw,
@@ -89,6 +90,32 @@ interface Trends {
     name: string;
     hours: number;
     ticketsTouched: number;
+    tickets: Array<{
+      id: string;
+      ticketNumber: string | null;
+      title: string | null;
+      description: string | null;
+      statusLabel: string | null;
+      hours: number;
+    }>;
+    isPto: boolean;
+    ptoNote: string | null;
+  }>;
+  ptoEngineers: Array<{
+    resourceId: string;
+    name: string;
+    hours: number;
+    ticketsTouched: number;
+    tickets: Array<{
+      id: string;
+      ticketNumber: string | null;
+      title: string | null;
+      description: string | null;
+      statusLabel: string | null;
+      hours: number;
+    }>;
+    isPto: boolean;
+    ptoNote: string | null;
   }>;
 }
 
@@ -270,11 +297,12 @@ export default function DashboardPage() {
         {/* QUEUE POSTURE ------------------------------------------------ */}
         <div className="grid grid-cols-1 lg:grid-cols-12 gap-6">
           <Card className="lg:col-span-8">
-            <CardHeader className="pb-3">
+            <CardHeader className="pb-3 flex flex-row items-center justify-between space-y-0">
               <CardTitle className="text-base flex items-center gap-2">
                 <Layers className="h-4 w-4" />
                 Queue posture
               </CardTitle>
+              <QueuePreferencesPopover onSaved={load} />
             </CardHeader>
             <CardContent>
               {!trends ? (
@@ -295,7 +323,10 @@ export default function DashboardPage() {
               {!trends ? (
                 <SkeletonChart height={196} />
               ) : (
-                <ActiveEngineers data={trends.activeEngineers} />
+                <ActiveEngineers
+                  working={trends.activeEngineers}
+                  pto={trends.ptoEngineers}
+                />
               )}
             </CardContent>
           </Card>