feat: add top 3 tickets display on kiosk KPI cards
- Show company name and ticket title for top 3 tickets per category - Critical tickets sorted by priority then create date - Waiting tickets sorted by oldest activity - Stale tickets sorted by oldest activity - Overdue tickets sorted by most overdue - Closed tickets sorted by most recent - Adjusted card layout to accommodate ticket list
This commit is contained in:
root
parent
1d1b4d2a71
commit
724791121a
4 changed files with 146 additions and 5 deletions
|
|
@ -12,6 +12,18 @@ export async function GET(request: NextRequest) {
|
|||
AND (source IS NULL OR source != 8)`
|
||||
);
|
||||
|
||||
// Top 3 critical tickets
|
||||
const topCriticalResult = await postgresClient.query(
|
||||
`SELECT t.ticket_number, t.title, c.company_name, t.priority
|
||||
FROM tickets t
|
||||
LEFT JOIN companies c ON t.company_id = c.id
|
||||
WHERE t.completed_date IS NULL
|
||||
AND t.priority <= 3
|
||||
AND (t.source IS NULL OR t.source != 8)
|
||||
ORDER BY t.priority ASC, t.create_date ASC
|
||||
LIMIT 3`
|
||||
);
|
||||
|
||||
// Tickets waiting engagement (specific statuses) - exclude RMM alerts
|
||||
const waitingTicketsResult = await postgresClient.query(
|
||||
`SELECT COUNT(*) as count
|
||||
|
|
@ -21,6 +33,18 @@ export async function GET(request: NextRequest) {
|
|||
AND (source IS NULL OR source != 8)`
|
||||
);
|
||||
|
||||
// Top 3 waiting tickets
|
||||
const topWaitingResult = await postgresClient.query(
|
||||
`SELECT t.ticket_number, t.title, c.company_name, t.last_activity_date
|
||||
FROM tickets t
|
||||
LEFT JOIN companies c ON t.company_id = c.id
|
||||
WHERE t.completed_date IS NULL
|
||||
AND t.status IN (21, 9, 19)
|
||||
AND (t.source IS NULL OR t.source != 8)
|
||||
ORDER BY t.last_activity_date ASC NULLS FIRST
|
||||
LIMIT 3`
|
||||
);
|
||||
|
||||
// Stale tickets (no activity in 7+ days) - exclude RMM alerts
|
||||
const staleTicketsResult = await postgresClient.query(
|
||||
`SELECT COUNT(*) as count
|
||||
|
|
@ -30,6 +54,18 @@ export async function GET(request: NextRequest) {
|
|||
AND (source IS NULL OR source != 8)`
|
||||
);
|
||||
|
||||
// Top 3 stale tickets (oldest activity first)
|
||||
const topStaleResult = await postgresClient.query(
|
||||
`SELECT t.ticket_number, t.title, c.company_name, t.last_activity_date
|
||||
FROM tickets t
|
||||
LEFT JOIN companies c ON t.company_id = c.id
|
||||
WHERE t.completed_date IS NULL
|
||||
AND t.last_activity_date < NOW() - INTERVAL '7 days'
|
||||
AND (t.source IS NULL OR t.source != 8)
|
||||
ORDER BY t.last_activity_date ASC NULLS FIRST
|
||||
LIMIT 3`
|
||||
);
|
||||
|
||||
// Overdue tickets - exclude RMM alerts
|
||||
const overdueTicketsResult = await postgresClient.query(
|
||||
`SELECT COUNT(*) as count
|
||||
|
|
@ -39,6 +75,18 @@ export async function GET(request: NextRequest) {
|
|||
AND (source IS NULL OR source != 8)`
|
||||
);
|
||||
|
||||
// Top 3 overdue tickets (most overdue first)
|
||||
const topOverdueResult = await postgresClient.query(
|
||||
`SELECT t.ticket_number, t.title, c.company_name, t.due_date_time
|
||||
FROM tickets t
|
||||
LEFT JOIN companies c ON t.company_id = c.id
|
||||
WHERE t.completed_date IS NULL
|
||||
AND t.due_date_time < NOW()
|
||||
AND (t.source IS NULL OR t.source != 8)
|
||||
ORDER BY t.due_date_time ASC
|
||||
LIMIT 3`
|
||||
);
|
||||
|
||||
// Total open tickets - exclude RMM alerts
|
||||
const openTicketsResult = await postgresClient.query(
|
||||
`SELECT COUNT(*) as count
|
||||
|
|
@ -55,6 +103,17 @@ export async function GET(request: NextRequest) {
|
|||
AND (source IS NULL OR source != 8)`
|
||||
);
|
||||
|
||||
// Top 3 recently closed tickets
|
||||
const topClosedResult = await postgresClient.query(
|
||||
`SELECT t.ticket_number, t.title, c.company_name, t.completed_date
|
||||
FROM tickets t
|
||||
LEFT JOIN companies c ON t.company_id = c.id
|
||||
WHERE DATE(t.completed_date) = CURRENT_DATE
|
||||
AND (t.source IS NULL OR t.source != 8)
|
||||
ORDER BY t.completed_date DESC
|
||||
LIMIT 3`
|
||||
);
|
||||
|
||||
// Average resolution time (last 30 days) - exclude RMM alerts
|
||||
const avgResolutionResult = await postgresClient.query(
|
||||
`SELECT AVG(EXTRACT(EPOCH FROM (completed_date - create_date))/3600) as avg_hours
|
||||
|
|
@ -123,11 +182,36 @@ export async function GET(request: NextRequest) {
|
|||
|
||||
const stats = {
|
||||
criticalTickets: parseInt(criticalTicketsResult.rows[0]?.count || '0'),
|
||||
topCritical: topCriticalResult.rows.map((r: any) => ({
|
||||
ticketNumber: r.ticket_number,
|
||||
title: r.title,
|
||||
companyName: r.company_name,
|
||||
})),
|
||||
waitingTickets: parseInt(waitingTicketsResult.rows[0]?.count || '0'),
|
||||
topWaiting: topWaitingResult.rows.map((r: any) => ({
|
||||
ticketNumber: r.ticket_number,
|
||||
title: r.title,
|
||||
companyName: r.company_name,
|
||||
})),
|
||||
staleTickets: parseInt(staleTicketsResult.rows[0]?.count || '0'),
|
||||
topStale: topStaleResult.rows.map((r: any) => ({
|
||||
ticketNumber: r.ticket_number,
|
||||
title: r.title,
|
||||
companyName: r.company_name,
|
||||
})),
|
||||
overdueTickets: parseInt(overdueTicketsResult.rows[0]?.count || '0'),
|
||||
topOverdue: topOverdueResult.rows.map((r: any) => ({
|
||||
ticketNumber: r.ticket_number,
|
||||
title: r.title,
|
||||
companyName: r.company_name,
|
||||
})),
|
||||
openTickets: parseInt(openTicketsResult.rows[0]?.count || '0'),
|
||||
closedToday: parseInt(closedTodayResult.rows[0]?.count || '0'),
|
||||
topClosed: topClosedResult.rows.map((r: any) => ({
|
||||
ticketNumber: r.ticket_number,
|
||||
title: r.title,
|
||||
companyName: r.company_name,
|
||||
})),
|
||||
avgResolutionHours: parseFloat(avgResolutionResult.rows[0]?.avg_hours || '0'),
|
||||
hoursThisWeek: parseFloat(timeEntriesResult.rows[0]?.hours || '0'),
|
||||
activeCompanies: parseInt(companiesResult.rows[0]?.count || '0'),
|
||||
|
|
|
|||
|
|
@ -5,13 +5,24 @@ import { CyclingDisplay } from '@/components/kiosk/cycling-display';
|
|||
import { Ticker } from '@/components/kiosk/ticker';
|
||||
import { SettingsPanel } from '@/components/kiosk/settings-panel';
|
||||
|
||||
interface TicketItem {
|
||||
ticketNumber: string;
|
||||
title: string;
|
||||
companyName: string;
|
||||
}
|
||||
|
||||
interface KpiStats {
|
||||
criticalTickets: number;
|
||||
topCritical?: TicketItem[];
|
||||
waitingTickets: number;
|
||||
topWaiting?: TicketItem[];
|
||||
staleTickets: number;
|
||||
topStale?: TicketItem[];
|
||||
overdueTickets: number;
|
||||
topOverdue?: TicketItem[];
|
||||
openTickets: number;
|
||||
closedToday: number;
|
||||
topClosed?: TicketItem[];
|
||||
avgResolutionHours: number;
|
||||
hoursThisWeek: number;
|
||||
activeCompanies: number;
|
||||
|
|
|
|||
Loading…
Add table
Add a link
Reference in a new issue