diff --git a/components/quotes/ticket-detail-modal.tsx b/components/quotes/ticket-detail-modal.tsx
index 6288bac..65835c2 100644
--- a/components/quotes/ticket-detail-modal.tsx
+++ b/components/quotes/ticket-detail-modal.tsx
@@ -32,6 +32,8 @@ import {
 
 // noteType values that are system/automated (workflow rules, monitoring, auto-close, etc.)
 const SYSTEM_NOTE_TYPES = new Set([13, 91, 93, 94, 99, 101]);
+// publish=1 means Internal Users Only in Autotask
+const INTERNAL_PUBLISH = 1;
 
 const URL_REGEX = /https?:\/\/[^\s<>"'\[\]()]+/g;
 
@@ -47,12 +49,7 @@ function renderTextWithLinks(text: string): React.ReactNode[] {
       if (before) parts.push(before);
     }
     const url = match[0].replace(/[.,;:!?]+$/, '');
-    let label: string;
-    try {
-      label = new URL(url).hostname.replace(/^www\./, '');
-    } catch {
-      label = 'link';
-    }
+    const label = 'link';
     parts.push(
       <a
         key={match.index}
@@ -107,6 +104,7 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
   const [timelineOpen, setTimelineOpen] = useState(false);
   const [timelineFetched, setTimelineFetched] = useState(false);
   const [showSystem, setShowSystem] = useState(false);
+  const [showInternal, setShowInternal] = useState(false);
 
   const fetchTicketDetails = async () => {
     setLoading(true);
@@ -117,6 +115,7 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
     setTimelineFetched(false);
     setTimelineOpen(false);
     setShowSystem(false);
+    setShowInternal(false);
     try {
       const response = await fetch(`/api/tickets/by-number/${encodeURIComponent(ticketNumber)}`);
       if (response.ok) {
@@ -176,14 +175,14 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
 
   const visibleTimeline = useMemo(
     () =>
-      showSystem
-        ? timeline
-        : timeline.filter(
-            (item) =>
-              item.kind === 'time' ||
-              !SYSTEM_NOTE_TYPES.has(item.data.noteType)
-          ),
-    [timeline, showSystem]
+      timeline.filter((item) => {
+        if (item.kind === 'time') return true;
+        const n = item.data;
+        if (!showSystem && SYSTEM_NOTE_TYPES.has(n.noteType)) return false;
+        if (!showInternal && n.publish === INTERNAL_PUBLISH) return false;
+        return true;
+      }),
+    [timeline, showSystem, showInternal]
   );
 
   const systemCount = useMemo(
@@ -194,6 +193,14 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
     [timeline]
   );
 
+  const internalCount = useMemo(
+    () =>
+      timeline.filter(
+        (item) => item.kind === 'note' && item.data.publish === INTERNAL_PUBLISH && !SYSTEM_NOTE_TYPES.has(item.data.noteType)
+      ).length,
+    [timeline]
+  );
+
   const totalHours = timeEntries.reduce((sum, e) => sum + (e.hoursWorked || 0), 0);
 
   const getStatusBadge = (status: number, label?: string | null) => {
@@ -386,17 +393,29 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
 
                 {!timelineLoading && timelineFetched && (
                   <>
-                    {/* System notes toggle */}
-                    {systemCount > 0 && (
-                      <div className="flex items-center justify-end mb-2">
-                        <button
-                          onClick={() => setShowSystem((v) => !v)}
-                          className="flex items-center gap-1.5 text-xs text-muted-foreground hover:text-foreground transition-colors"
-                        >
-                          <Bot className="h-3 w-3" />
-                          {showSystem ? 'Hide' : 'Show'} system notes
-                          <Badge variant="outline" className="text-xs px-1.5 py-0">{systemCount}</Badge>
-                        </button>
+                    {/* Toggles for system / internal notes */}
+                    {(systemCount > 0 || internalCount > 0) && (
+                      <div className="flex items-center justify-end gap-3 mb-2">
+                        {internalCount > 0 && (
+                          <button
+                            onClick={() => setShowInternal((v) => !v)}
+                            className="flex items-center gap-1.5 text-xs text-muted-foreground hover:text-foreground transition-colors"
+                          >
+                            <UserCircle className="h-3 w-3" />
+                            {showInternal ? 'Hide' : 'Show'} internal notes
+                            <Badge variant="outline" className="text-xs px-1.5 py-0">{internalCount}</Badge>
+                          </button>
+                        )}
+                        {systemCount > 0 && (
+                          <button
+                            onClick={() => setShowSystem((v) => !v)}
+                            className="flex items-center gap-1.5 text-xs text-muted-foreground hover:text-foreground transition-colors"
+                          >
+                            <Bot className="h-3 w-3" />
+                            {showSystem ? 'Hide' : 'Show'} system notes
+                            <Badge variant="outline" className="text-xs px-1.5 py-0">{systemCount}</Badge>
+                          </button>
+                        )}
                       </div>
                     )}