diff --git a/components/quotes/ticket-detail-modal.tsx b/components/quotes/ticket-detail-modal.tsx
index 68f3c0e..8e6a631 100644
--- a/components/quotes/ticket-detail-modal.tsx
+++ b/components/quotes/ticket-detail-modal.tsx
@@ -34,7 +34,7 @@ import {
 // noteType values that are system/automated (workflow rules, monitoring, auto-close, etc.)
 const SYSTEM_NOTE_TYPES = new Set([13, 91, 93, 94, 99, 101]);
 
-const URL_REGEX = /https?:\/\/[^\s<>"')]+/g;
+const URL_REGEX = /https?:\/\/[^\s<>"'\[\]()]+/g;
 
 function renderTextWithLinks(text: string): React.ReactNode[] {
   const parts: React.ReactNode[] = [];
@@ -43,9 +43,11 @@ function renderTextWithLinks(text: string): React.ReactNode[] {
   URL_REGEX.lastIndex = 0;
   while ((match = URL_REGEX.exec(text)) !== null) {
     if (match.index > lastIndex) {
-      parts.push(text.slice(lastIndex, match.index));
+      // Strip orphaned bracket that wraps the URL e.g. "link [https://..."
+      const before = text.slice(lastIndex, match.index).replace(/\s*\[$/, ' ');
+      if (before) parts.push(before);
     }
-    const url = match[0].replace(/[.,;:!?)]+$/, '');
+    const url = match[0].replace(/[.,;:!?]+$/, '');
     let label: string;
     try {
       label = new URL(url).hostname.replace(/^www\./, '');
@@ -64,6 +66,8 @@ function renderTextWithLinks(text: string): React.ReactNode[] {
       </a>
     );
     lastIndex = match.index + match[0].length;
+    // Consume trailing bracket/paren that closed around the URL
+    if (lastIndex < text.length && /^[\])]/.test(text[lastIndex])) lastIndex++;
   }
   if (lastIndex < text.length) parts.push(text.slice(lastIndex));
   return parts;
@@ -450,7 +454,10 @@ export function TicketDetailModal({ ticketNumber, open, onOpenChange }: TicketDe
               <Button
                 size="sm"
                 onClick={() => {
-                  window.open(`https://wam.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?ticketId=${ticket.id}`, '_blank');
+                  window.open(
+                    `https://ww1.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&ids%5B0%5D=${ticket.id}&ticketId=${ticket.id}`,
+                    '_blank'
+                  );
                 }}
               >
                 <ExternalLink className="h-4 w-4 mr-2" />