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feat: Veeam RPO analysis, comparison, ticket analysis + company teams table

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- Add Veeam RPO analysis page (/veeam-analysis) and comparison page (/veeam-comparison)
- Add API routes: /api/veeam/rpo-analyze, rpo-comparison, rpo-offline-log, ticket-analysis
- Add veeam-rpo-service.ts enhancements (RPO logic, offline detection, comparison)
- Add veeam-analysis-state.ts and rmm-device-resolver.ts services
- Add migrations 065-068: company_teams, veeam_rpo_offline_log, rpo_comparison_tables, veeam_ticket_analysis
- Add backup-status page updates and nav links for new Veeam pages
- Add scripts: deactivate-cis-for-inactive-companies, workstation category updates
- Add docs: mimecast-api-guide, veeam-backup-alerting-recommendation, workstation-backup-overview, ticket-analyzer-prompt
- Minor: webhook-service, entity-sync, entity-mapper, sync-helpers, sync.ts, middleware.ts updates
This commit is contained in:
lorentz 2026-04-29 09:16:46 -04:00
parent 07067bef19
commit ea3471d38d
36 changed files with 5604 additions and 217 deletions
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31
migrations/068_create_veeam_ticket_analysis.sql Normal file
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CREATE TABLE IF NOT EXISTS veeam_ticket_analysis (
id SERIAL PRIMARY KEY,
ticket_number TEXT NOT NULL UNIQUE,
ticket_id BIGINT,
company_id BIGINT,
company_name TEXT,
device_hostname TEXT,
ticket_created_at TIMESTAMPTZ,
ticket_closed_at TIMESTAMPTZ,
same_day_close BOOLEAN NOT NULL DEFAULT false,
hours_worked NUMERIC(10,2) NOT NULL DEFAULT 0,
note_count INTEGER NOT NULL DEFAULT 0,
-- LLM classification
problem_category TEXT NOT NULL,
resolution_type TEXT NOT NULL,
skills_required TEXT[] NOT NULL DEFAULT '{}',
complexity TEXT NOT NULL,
device_was_offline BOOLEAN,
backup_completed_before_tech BOOLEAN,
preventable BOOLEAN,
work_summary TEXT,
recommended_procedure TEXT,
-- meta
model TEXT,
analyzed_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
);
CREATE INDEX IF NOT EXISTS idx_vta_ticket_number ON veeam_ticket_analysis(ticket_number);
CREATE INDEX IF NOT EXISTS idx_vta_category ON veeam_ticket_analysis(problem_category);
CREATE INDEX IF NOT EXISTS idx_vta_company ON veeam_ticket_analysis(company_id);
CREATE INDEX IF NOT EXISTS idx_vta_created ON veeam_ticket_analysis(ticket_created_at);