Added 10 critical missing fields to Tickets entity:
Database Migration (016):
- billing_code_id: Billing code assignment
- configuration_item_id: Primary asset/CI
- creator_resource_id: Ticket creator
- creator_type: Creator type (resource/contact)
- problem_ticket_id: Link to problem ticket
- rma_status: RMA status tracking
- rma_type: RMA type classification
- service_level_agreement_paused_next_event_hours: SLA pause tracking
- is_assigned_to_comanaged: Co-managed assignment flag
- is_visible_to_comanaged: Co-managed visibility flag
Entity Mapper Updates:
- Added all new fields with correct camelCase mapping
- Ensures all Autotask Tickets API fields are captured
This completes the Tickets entity to match the full Autotask API
specification and should resolve issues with missing ticket data.
Fixed field names to use proper camelCase from Autotask API instead of
snake_case. This should resolve the issue where assigned_resource_id
was NULL because the mapper was looking for incorrect field names.
Changed mappings:
- firstResponseDateTime (was first_response_date_time)
- resolutionPlanDateTime (was resolution_plan_date_time)
- resolvedDateTime (was resolved_date_time)
- firstResponseAssignedResourceID (was first_response_assigned_resource_id)
- firstResponseInitiatingResourceID (was first_response_initiating_resource_id)
- projectID, opportunityID, contractID, monitorID (were snake_case)
- All change approval and ticket fields converted to camelCase
- All service thermometer fields converted to camelCase
This fix should populate assigned_resource_id and other fields correctly
on the next ticket sync.
Autotask API returns string values like 'PRIMARY' for some integer
fields (e.g., emailTypeCode). Added safeInt() helper function to:
- Parse numeric values correctly
- Return null for non-numeric strings
- Handle null/undefined/empty values
This prevents database errors when syncing Resources with non-standard
field values from Autotask API.
Add comprehensive field support for Resources entity including:
- Name fields: middleInitial, namePrefix, nameSuffix
- Contact: emailAddress2, emailAddress3, homePhone
- Employment: accountingReferenceID, payrollType, internalCost
- System: emailTypeCode, numberFormat, timeFormat, dateFormat
- Demographics: gender
- Security: licenseType, securityLevel
- Location: defaultServiceDeskRoleID
Changes:
- Migration 015: Add new columns to resources table
- Updated entity mapper to map all Autotask Resource fields
- Expanded TypeScript Resource interface with all fields
- Maintains backward compatibility with existing field names
This ensures all data exposed by the Autotask Resources API is
now captured and stored in the database.
Fixed Autotask API errors for Billing Items and Time Entries during
incremental syncs by using the correct field names:
- Billing Items: Changed from 'createDate' to 'itemDate'
- Time Entries: Changed from 'lastModifiedDate' to 'dateWorked'
These field names match what's used in full sync filters and are
accepted by the Autotask API.
Errors fixed:
- 'Unable to find createDate in the BillingItem Entity'
- 'Unable to find lastModifiedDate in the TimeEntry Entity'
This allows incremental syncs to work properly for these entities.
- Add buildBillingItemsFilter() to provide required itemDate filter
BillingItems API requires a filter parameter and returns 500 error without it
- Add validation for task project_id foreign key references
Tasks with invalid project_id now have the field nullified instead of failing
- Add getValidProjectIds() method to fetch valid project IDs from database
Fixes:
- Billing Items: 'Value cannot be null. Parameter name: filters' error
- Tasks: 'violates foreign key constraint tasks_project_id_fkey' error
Both entities should now sync successfully.
- Add admin dashboard with sync controls and data browser
- Implement RMM, Auvik, and Addigy organization mappings
- Add chunked ticket sync with progress tracking
- Implement entity sync service with rate limiting
- Add analytics engine and performance optimizer
- Create data browser for all PSA entities
- Add navigation components and UI improvements
- Implement background processing and sync services
- Add comprehensive documentation and migration scripts
- Update configuration items with multi-system support
- Enhance contact management and purchase history
- Add issue type assignment and LLM analyzer
- Improve error handling and logging utilities
- Renamed project from PSA-Utils to Pulse
- Moved all app files from autotask-app/ to root
- Updated package.json name to 'pulse'
- Updated Docker container names to pulse-app and pulse-redis
- Updated Docker network name to pulse-network
