{
  "preprocessor": {
    "filtered_workflow_noise_ids": [
      33738631,
      33738632,
      33738633,
      33738634
    ],
    "filtered_email_notification_ids_in_input": [
      33738776,
      33738797,
      33741514,
      33741844
    ],
    "retained_note_ids": [
      33738796
    ],
    "retained_time_entry_ids": [
      465933,
      465961,
      465968,
      466134,
      466183
    ]
  },
  "required_findings": [
    {
      "id": "F1_original_ask_narrower",
      "severity": "low",
      "description": "The original requestor email asked for a credential location for an existing integration (loss run pro / claims department), narrower than the broader vendor-integration scope the ticket pivoted to.",
      "evidence": [
        {
          "kind": "time_entry_internal_notes",
          "id": 465933
        }
      ],
      "grounded": true
    },
    {
      "id": "F2_customer_said_stop",
      "severity": "high",
      "description": "Requestor (Lorentz Hinrichsen) posted a ticket note on 2026-04-24 indicating he could proceed independently and that no further outreach to Vertafore was needed.",
      "evidence": [
        {
          "kind": "ticket_note",
          "id": 33738796
        }
      ],
      "grounded": true,
      "notes_for_review": "This note is in Autotask but was NOT in the local ticket_notes table at fixture-build time. The analyzer must source notes either live or via a fixed sync."
    },
    {
      "id": "F3_work_continued_after_stop",
      "severity": "high",
      "description": "On 2026-04-27 (next business day after the requestor said \"I'll take it from here\"), the assigned tech took a call from Vertafore and logged ~20 minutes of additional work (entries on 04/27).",
      "evidence": [
        {
          "kind": "ticket_note",
          "id": 33738796
        },
        {
          "kind": "time_entry",
          "id": 466134
        },
        {
          "kind": "time_entry",
          "id": 466183
        }
      ],
      "grounded": true
    },
    {
      "id": "F4_status_does_not_match_reality",
      "severity": "medium",
      "description": "Ticket status remains \"Waiting Customer\" though the requestor effectively closed the loop on 04/24. resolved_date_time is null three days later.",
      "evidence": [
        {
          "kind": "ticket_field",
          "field": "status_label",
          "value": "Waiting Customer"
        },
        {
          "kind": "ticket_field",
          "field": "resolved_date_time",
          "value": null
        },
        {
          "kind": "ticket_note",
          "id": 33738796
        }
      ],
      "grounded": true
    }
  ],
  "expected_next_step_keywords": [
    "confirm with requestor",
    "Vertafore",
    "close"
  ],
  "sync_gap_observed": {
    "live_note_count": 9,
    "synced_note_count": 2,
    "missing_note_ids": [
      33738631,
      33738632,
      33738633,
      33738634,
      33738776,
      33738796,
      33738797
    ]
  }
}