lorentz
51f0b32cb3
- New lib/services/ticket-reconciliation-service.ts: reconcileStaleTickets()
scans tickets where is_deleted=false AND status<>5 AND synced_at older than
7 days (capped at 500), re-fetches each from Autotask, and either upserts
via the webhook SQL pattern or soft-deletes when Autotask returns null.
- Returns { scanned, updated, statusFlippedToComplete, softDeleted, errors }.
- New POST /api/sync/reconcile-tickets — fire-and-forget trigger mirroring
/api/sync/incremental (public per existing middleware allowlist).
31 lines
1 KiB
TypeScript
31 lines
1 KiB
TypeScript
/**
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* Ticket Reconciliation API Endpoint
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* POST /api/sync/reconcile-tickets - Trigger a stale-ticket reconciliation pass.
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* Public per middleware.ts (matches /api/sync/incremental). Fire-and-forget.
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*/
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import { NextRequest, NextResponse } from 'next/server';
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import { reconcileStaleTickets } from '@/lib/services/ticket-reconciliation-service';
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export async function POST(request: NextRequest) {
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try {
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const body = await request.json().catch(() => ({}));
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const triggeredBy = body.triggeredBy || 'api';
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// Non-blocking — same pattern as /api/sync/incremental.
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reconcileStaleTickets().catch((error) => {
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console.error('[RECONCILE] Ticket reconciliation failed:', error);
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});
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return NextResponse.json({
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message: 'Ticket reconciliation started',
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triggeredBy,
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});
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} catch (error) {
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console.error('Failed to start ticket reconciliation:', error);
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return NextResponse.json(
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{ error: 'Failed to start ticket reconciliation' },
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{ status: 500 }
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);
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}
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}
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