Added 10 critical missing fields to Tickets entity:
Database Migration (016):
- billing_code_id: Billing code assignment
- configuration_item_id: Primary asset/CI
- creator_resource_id: Ticket creator
- creator_type: Creator type (resource/contact)
- problem_ticket_id: Link to problem ticket
- rma_status: RMA status tracking
- rma_type: RMA type classification
- service_level_agreement_paused_next_event_hours: SLA pause tracking
- is_assigned_to_comanaged: Co-managed assignment flag
- is_visible_to_comanaged: Co-managed visibility flag
Entity Mapper Updates:
- Added all new fields with correct camelCase mapping
- Ensures all Autotask Tickets API fields are captured
This completes the Tickets entity to match the full Autotask API
specification and should resolve issues with missing ticket data.
8405c813a3