fix(setup-queue): surface dead-policy clients hidden behind badge count

The Manager nav badge, dashboard tile, and metrics gauge counted Shape/
Shape 2 clients missing an advocate/setup with ANY policy, while the
Setup Queue page itself required an ACTIVE (non-dead-status) policy.
Clients with only Cancelled/Expired/etc policies inflated the badge but
never appeared anywhere except a bare "(N skipped)" note with no names.

- setup/page.tsx: replace the bare skipped count with a full "No Active
  Policies" card listing each client (linked), policy count, what's
  missing, and a Mark N/A action
- Align the active-policy filter across setup-queue API, manager
  dashboard count, and the Prometheus setup-queue gauge so all four
  surfaces agree on what's actually actionable

ondeck/src/app/(dashboard)/manager/page.tsx

@@ -26,7 +26,7 @@ export default async function ManagerPage() {
     prisma.client.count({
       where: {
         designation: { name: { in: ['Shape', 'Shape 2'] } },
-        policies: { some: {} },
+        policies: { some: { status: { notIn: ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken'] } } },
         setupNaAt: null,
         OR: [
           { claimsAdvocateId: null },

ondeck/src/app/(dashboard)/manager/setup/page.tsx

@@ -34,7 +34,7 @@ export default async function SetupQueuePage() {
 
   const DEAD_STATUSES = ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken']
 
-  const [clients, skippedCount, naClients] = await Promise.all([
+  const [clients, skippedClients, naClients] = await Promise.all([
     prisma.client.findMany({
       where: {
         designation: { name: { in: ['Shape', 'Shape 2'] } },
@@ -59,13 +59,15 @@ export default async function SetupQueuePage() {
       },
       orderBy: { createdAt: 'asc' },
     }),
-    prisma.client.count({
+    prisma.client.findMany({
       where: {
         designation: { name: { in: ['Shape', 'Shape 2'] } },
         setupNaAt: null,
         OR: [{ claimsAdvocateId: null }, { setupCompletedAt: null }],
         NOT: { policies: { some: { status: { notIn: DEAD_STATUSES } } } },
       },
+      select: { id: true, name: true, claimsAdvocateId: true, setupCompletedAt: true, _count: { select: { policies: true } } },
+      orderBy: { name: 'asc' },
     }),
     prisma.client.findMany({
       where: {
@@ -110,11 +112,6 @@ export default async function SetupQueuePage() {
           <h1 className="text-3xl font-bold">New Client Setup</h1>
           <p className="text-muted-foreground mt-1">
             Clients that need a claims advocate or renewal group configuration.
-            {skippedCount > 0 && (
-              <span className="ml-2 text-xs text-muted-foreground/70">
-                ({skippedCount} skipped — no active policies)
-              </span>
-            )}
           </p>
         </div>
         <Badge variant="secondary" className="text-base px-3 py-1">
@@ -216,6 +213,52 @@ export default async function SetupQueuePage() {
         </Card>
       )}
 
+      {skippedClients.length > 0 && (
+        <Card>
+          <CardHeader>
+            <CardTitle className="text-base">No Active Policies ({skippedClients.length})</CardTitle>
+            <CardDescription>
+              Shape/Shape 2 clients missing an advocate or setup completion, but with no
+              active (non-dead) policies — likely lost business or a data cleanup issue.
+              Not shown in the queue above since there&apos;s nothing to configure yet.
+              Mark N/A once confirmed, or assign an advocate if the client is still active.
+            </CardDescription>
+          </CardHeader>
+          <CardContent className="p-0">
+            <div className="overflow-x-auto">
+              <table className="w-full text-sm">
+                <thead className="border-b bg-muted/40">
+                  <tr>
+                    <th className="px-4 py-3 text-left font-medium text-muted-foreground">Client</th>
+                    <th className="px-4 py-3 text-center font-medium text-muted-foreground">Total Policies</th>
+                    <th className="px-4 py-3 text-left font-medium text-muted-foreground">Missing</th>
+                    <th className="px-4 py-3" />
+                  </tr>
+                </thead>
+                <tbody className="divide-y">
+                  {skippedClients.map((c) => (
+                    <tr key={c.id} className="hover:bg-muted/30 transition-colors">
+                      <td className="px-4 py-3 font-medium">
+                        <Link href={`/clients/${c.id}`} className="hover:underline text-primary">
+                          {c.name}
+                        </Link>
+                      </td>
+                      <td className="px-4 py-3 text-center text-muted-foreground">{c._count.policies}</td>
+                      <td className="px-4 py-3 text-muted-foreground">
+                        {[!c.claimsAdvocateId && 'Advocate', !c.setupCompletedAt && 'Setup'].filter(Boolean).join(', ')}
+                      </td>
+                      <td className="px-4 py-3 text-right">
+                        <SetupNaButton clientId={c.id} clientName={c.name} />
+                      </td>
+                    </tr>
+                  ))}
+                </tbody>
+              </table>
+            </div>
+          </CardContent>
+        </Card>
+      )}
+
       {naClients.length > 0 && (
         <Card>
           <CardHeader>

ondeck/src/app/api/clients/setup-queue/route.ts

@@ -18,9 +18,11 @@ export async function GET(request: NextRequest) {
     const { searchParams } = new URL(request.url)
     const countOnly = searchParams.get('count') === 'true'
 
+    const DEAD_STATUSES = ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken']
+
     const where = {
       designation: { name: { in: ['Shape', 'Shape 2'] } },
-      policies: { some: {} },
+      policies: { some: { status: { notIn: DEAD_STATUSES } } },
       setupNaAt: null,
       OR: [
         { claimsAdvocateId: null },

ondeck/src/app/api/metrics/route.ts

@@ -74,6 +74,7 @@ export async function GET(request: NextRequest) {
       prisma.client.count({
         where: {
           designation: { name: { in: ['Shape', 'Shape 2'] } },
+          policies: { some: { status: { notIn: ['Cancelled', 'Expired', 'Non-Renewed', 'Rewritten', 'Not taken'] } } },
           setupNaAt: null,
           OR: [{ claimsAdvocateId: null }, { setupCompletedAt: null }],
         },