113 lines
2.9 KiB
JSON
113 lines
2.9 KiB
JSON
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{
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"preprocessor": {
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"filtered_workflow_noise_ids": [
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33738631,
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33738632,
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33738633,
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33738634
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],
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"filtered_email_notification_ids_in_input": [
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33738776,
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33738797,
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33741514,
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33741844
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],
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"retained_note_ids": [
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33738796
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],
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"retained_time_entry_ids": [
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465933,
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465961,
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465968,
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466134,
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466183
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]
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},
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"required_findings": [
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{
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"id": "F1_original_ask_narrower",
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"severity": "low",
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"description": "The original requestor email asked for a credential location for an existing integration (loss run pro / claims department), narrower than the broader vendor-integration scope the ticket pivoted to.",
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"evidence": [
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{
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"kind": "time_entry_internal_notes",
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"id": 465933
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}
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],
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"grounded": true
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},
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{
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"id": "F2_customer_said_stop",
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"severity": "high",
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"description": "Requestor (Lorentz Hinrichsen) posted a ticket note on 2026-04-24 indicating he could proceed independently and that no further outreach to Vertafore was needed.",
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"evidence": [
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{
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"kind": "ticket_note",
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"id": 33738796
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}
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],
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"grounded": true,
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"notes_for_review": "This note is in Autotask but was NOT in the local ticket_notes table at fixture-build time. The analyzer must source notes either live or via a fixed sync."
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},
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{
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"id": "F3_work_continued_after_stop",
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"severity": "high",
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"description": "On 2026-04-27 (next business day after the requestor said \"I'll take it from here\"), the assigned tech took a call from Vertafore and logged ~20 minutes of additional work (entries on 04/27).",
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"evidence": [
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{
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"kind": "ticket_note",
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"id": 33738796
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},
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{
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"kind": "time_entry",
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"id": 466134
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},
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{
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"kind": "time_entry",
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"id": 466183
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}
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],
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"grounded": true
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},
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{
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"id": "F4_status_does_not_match_reality",
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"severity": "medium",
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"description": "Ticket status remains \"Waiting Customer\" though the requestor effectively closed the loop on 04/24. resolved_date_time is null three days later.",
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"evidence": [
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{
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"kind": "ticket_field",
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"field": "status_label",
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"value": "Waiting Customer"
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},
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{
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"kind": "ticket_field",
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"field": "resolved_date_time",
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"value": null
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},
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{
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"kind": "ticket_note",
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"id": 33738796
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}
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],
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"grounded": true
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}
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],
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"expected_next_step_keywords": [
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"confirm with requestor",
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"Vertafore",
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"close"
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],
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"sync_gap_observed": {
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"live_note_count": 9,
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"synced_note_count": 2,
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"missing_note_ids": [
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33738631,
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33738632,
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33738633,
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33738634,
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33738776,
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33738796,
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33738797
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]
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}
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}
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