wulf-pulse/migrations/067_create_veeam_rpo_comparison_tables.sql

-- Veeam RPO shadow-mode tables for the parallel validation period.
-- The RPO service runs without creating real Autotask tickets; all actions
-- are logged here so they can be compared against Datto RMM ticket output.

-- Shadow log: one row per check cycle per job for every action the live service
-- *would* have taken (would_create, would_escalate, would_resolve, would_skip_too_old).
-- Offline suppressions continue to go to veeam_rpo_offline_log (migration 066).
CREATE TABLE IF NOT EXISTS veeam_rpo_shadow_log (
  id               SERIAL PRIMARY KEY,
  job_instance_uid VARCHAR(255) NOT NULL,
  job_name         TEXT NOT NULL,
  org_name         TEXT NOT NULL,
  rmm_hostname     TEXT,
  rmm_site_name    TEXT,
  action           TEXT NOT NULL,
    -- 'would_create' | 'would_escalate' | 'would_resolve' | 'would_skip_too_old'
  priority_level   TEXT,     -- medium | high | critical (null for would_resolve)
  hours_overdue    INTEGER,   -- null for would_resolve
  failure_category TEXT,
  checked_at       TIMESTAMPTZ DEFAULT NOW()
);

CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_log_job       ON veeam_rpo_shadow_log(job_instance_uid);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_log_checked   ON veeam_rpo_shadow_log(checked_at);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_log_hostname  ON veeam_rpo_shadow_log(rmm_hostname);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_log_action    ON veeam_rpo_shadow_log(action);

-- Shadow ticket state: mirrors veeam_rpo_tickets but without Autotask ticket IDs.
-- Tracks open/resolved state so the shadow service can distinguish would_create
-- from would_escalate across check cycles.
CREATE TABLE IF NOT EXISTS veeam_rpo_shadow_tickets (
  job_instance_uid VARCHAR(255) PRIMARY KEY,
  job_name         TEXT NOT NULL,
  org_name         TEXT NOT NULL,
  rmm_hostname     TEXT,
  priority_level   TEXT NOT NULL,
  hours_overdue    INTEGER NOT NULL,
  failure_category TEXT,
  opened_at        TIMESTAMPTZ DEFAULT NOW(),
  resolved_at      TIMESTAMPTZ,
  last_checked_at  TIMESTAMPTZ DEFAULT NOW(),
  updated_at       TIMESTAMPTZ DEFAULT NOW()
);

CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_tickets_open     ON veeam_rpo_shadow_tickets(resolved_at) WHERE resolved_at IS NULL;
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_shadow_tickets_hostname ON veeam_rpo_shadow_tickets(rmm_hostname);

-- Datto RMM backup tickets captured from Autotask webhooks.
-- Populated whenever a ticket.created event arrives that matches the Datto
-- backup monitor signature (issue_type=38, Veeam-related title, not [Veeam RPO]).
-- Updated on ticket.updated events to track resolution.
CREATE TABLE IF NOT EXISTS veeam_rpo_datto_tickets (
  id                 SERIAL PRIMARY KEY,
  at_ticket_id       BIGINT UNIQUE NOT NULL,
  at_ticket_number   TEXT,
  title              TEXT NOT NULL,
  company_id         BIGINT,
  company_name       TEXT,
  extracted_hostname TEXT,    -- parsed from title (e.g. "DT061" from "DT061 - Veeam...")
  issue_type         INTEGER,
  sub_issue_type     INTEGER,
  status             INTEGER,
  priority           INTEGER,
  ticket_created_at  TIMESTAMPTZ,
  ticket_resolved_at TIMESTAMPTZ,
  captured_at        TIMESTAMPTZ DEFAULT NOW(),
  updated_at         TIMESTAMPTZ DEFAULT NOW()
);

CREATE INDEX IF NOT EXISTS idx_veeam_rpo_datto_tickets_company   ON veeam_rpo_datto_tickets(company_id);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_datto_tickets_hostname  ON veeam_rpo_datto_tickets(extracted_hostname);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_datto_tickets_created   ON veeam_rpo_datto_tickets(ticket_created_at);
CREATE INDEX IF NOT EXISTS idx_veeam_rpo_datto_tickets_resolved  ON veeam_rpo_datto_tickets(ticket_resolved_at) WHERE ticket_resolved_at IS NULL;