32 lines
1.4 KiB
MySQL
32 lines
1.4 KiB
MySQL
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CREATE TABLE IF NOT EXISTS veeam_ticket_analysis (
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id SERIAL PRIMARY KEY,
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ticket_number TEXT NOT NULL UNIQUE,
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ticket_id BIGINT,
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company_id BIGINT,
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company_name TEXT,
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device_hostname TEXT,
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ticket_created_at TIMESTAMPTZ,
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ticket_closed_at TIMESTAMPTZ,
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same_day_close BOOLEAN NOT NULL DEFAULT false,
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hours_worked NUMERIC(10,2) NOT NULL DEFAULT 0,
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note_count INTEGER NOT NULL DEFAULT 0,
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-- LLM classification
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problem_category TEXT NOT NULL,
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resolution_type TEXT NOT NULL,
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skills_required TEXT[] NOT NULL DEFAULT '{}',
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complexity TEXT NOT NULL,
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device_was_offline BOOLEAN,
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backup_completed_before_tech BOOLEAN,
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preventable BOOLEAN,
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work_summary TEXT,
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recommended_procedure TEXT,
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-- meta
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model TEXT,
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analyzed_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_vta_ticket_number ON veeam_ticket_analysis(ticket_number);
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CREATE INDEX IF NOT EXISTS idx_vta_category ON veeam_ticket_analysis(problem_category);
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CREATE INDEX IF NOT EXISTS idx_vta_company ON veeam_ticket_analysis(company_id);
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CREATE INDEX IF NOT EXISTS idx_vta_created ON veeam_ticket_analysis(ticket_created_at);
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